Consortium Events
77 events found.
Events
Team Meeting: The Intersection of ML-LLM-AI and KCS
Open to Consortium Members only. Save the date for an exploration of the intersection of machine learning, large language models, artificial intelligence, and Knowledge-Centered Service.
Free
Shift from Knowledge Creation to Curation with Large Language Models (LLMs) and Actionable Insights
Open to the public. GenAI is unlocking new opportunities to ensure quality content in both the Solve and the Evolve Loop.
Free
Measuring Community Success
Join us for an expert presentation on good, better, and best approaches for measuring Community success.
Free
Leveraging AI for Content Creation and Storytelling
Open to the Public. A discussion and preview of AI-powered content creation and visualizations.
Free
Understanding Conversation Design
Open to the public. Learn essential skills and team strategies for bots and AI from experts at Zendesk.
Free
Team Meeting: Building a Culture of Coaching
Open to Consortium Members only. Let's define what a culture of coaching might look like, and explore implications for adaptive organizations.
Free
Designing KCS for Your Organization
Open to the public. Join your fellow KCS enthusiasts to set yourself up for success and make KCS work best for your organization!
Free
Member Summit 2024
Open to Members and non-Members. Explore the intersection of empathy and AI-assisted knowledge sharing.
$2,295.00 – $2,995.00
KCS for Engineers + Middle Management Buy-In
Open to Consortium Members only. Hear how Calix is approaching a KCS implementation with their engineering team.
Free
Consortium Office Hours: Membership Navigator
Open to Consortium Members only. Help us help you help more Members!
Free
A Scrappy-But-Measurable KCS Workflow in Slack
Open to the public. As a relentlessly resourceful support leader, Neal Travis was determined to enable his team to incorporate KCS practices with their existing tools.
Free
KCS Transformation Series: Adopt in Waves
Open to the Public. KCS Transformation Series - Join us to discuss making Waves!
Free
Faster, Easier, Better: Coaching Enablement via your Knowledge Base
Join us for a KCS Verified Vendor presentation from RightAnswers! Lana Kosnik and Alex Baker will highlight the importance of a solid coaching program for sustained success in a KCS…
Free
Team Meeting: Thoughtful and Strategic Automation
Open to Consortium Members only. Let's explore a scalable and sustainable model to carry us forward through many types of technology changes!
Free
Consortium Office Hours: Mid-Year Review
Open to Consortium Members only. Bring your questions and hear what fellow Members have been up to.
Free
Intelligent Swarming: Adopting in Waves at Autodesk
Open to Consortium Members only. Hear how Autodesk has implemented Intelligent Swarming.
Free
Automation for KCS Program Managers
Open to Consortium Members only. Automation for the Program Management aspects of KCS.
Free
The AI Landscape: Where We Are Now
Open to the public. Taking a thoughtful approach to AI (in its many forms) for knowledge management and beyond.
Free
Measuring Self-Service and Other Digital Channels
Open to Consortium Members only. Catch up on the latest guidance from Consortium Members and help shape the next iteration of a popular resource!
Free
KCS Transformation Series: Build Proficiency
Open to the public. KCS Transformation Series: Let's talk measures and Evolve Loop activities.
Free
Q3 2024 – Quarterly Recap LIVE!
Open to Consortium Members only. An in-depth look at the latest resources for Consortium Members.
Free
KCS + Outsourcing
Open to Consortium Members only. Bring your questions about and experience with KCS in outsourced environments.
Free
Accidentally Imposing Your Org Chart Onto Your Customer Experience
Open to Consortium Members only. Let's discuss how we sometimes accidentally let internal operations negatively affect customer experience.
Free
KCS and Collaboration for Automation Health
In person for Consortium Members only. Join us in Barcelona to hear how KCS and collaboration practices allow for healthy and successful automation and AI implementations.
Free
Embracing & Improving Collaboration: Tending to Remote Teams
Open to Consortium Members only. Madison Hoffman at Zendesk offers a look at what remote teams need to be successful.
Free
AI in Action at F5 with Coveo
Open to the public. Hear how F5 used Coveo's AI-powered solutions to boost their self-service success in this KCS Vendor Series presentation.
Free
KCS Transformation Series: Optimize & Innovate
Open to the public. KCS Transformation Series: Let's talk continuous improvement.
Free
2024 Year in Review
Open to the public. Join Consortium staff for an overview of the recent work of the Members of the Consortium for Service Innovation.
Free
KCS in Action at Ping Identity
Open to the public. A look back on the one year anniversary of the KCS launch at Ping Identity, including successes, challenges, and what comes next.
Free
KCS in Action: Small Team Success at Farm Credit Mid-America
Open to the public. Hear about FCMA's ongoing success with KCS, including the importance of change management, coaching, and focusing on demand-driven content.
Free
Empowering Teams: Training for Success
Open to the public. Hear how organizations are embedding training into their employee experiences—enhancing onboarding, upskilling, and overall team success.
Free
Annual Summit 2025
Join forward-thinking practitioners and leaders at the Annual Summit: a three-day, in person gathering where we'll explore the convergence of knowledge, people, and AI.
$2,295.00 – $2,995.00
Annual Summit 2025 Recap
Open to the public. Join us for a recap of the 2025 Summit and hear an update on the great work Consortium Members presented there.
Free
Reimagining Customer and Employee Experiences in the Age of AI
Open to Consortium Members only. A deep dive into what's possible for customer and employee experience with emerging technologies at our disposal.
Free
Nurturing Adaptive Workforces: Human-Centered Roles in an AI-Driven World
Open to Consortium Members only. Follow-up from Summit 2025 Open Space: Can we identify indicators, metrics, and outcomes that matter most in this new era of work?
Free
Evolve Loop in Motion: Applying AI to Knowledge Domain Analysis
Open to Consortium Members only. Follow-up from Summit 2025 Open Space: How can we use AI to supercharge Evolve Loop activities?
Free
KCS in Action Lab: The Intersection of KCS and AI
Free for current Members and $125 General Admission for non members. Make the most of your KCS program while strategically incorporating AI for even greater benefits.
$125.00
Knowledge Domains, Collaboration, and Advancing AI
Open to Consortium Members only. An in-person exploration of how emerging AI and automation capabilities enhance collaboration and organizational learning.
Free
Introducing PAR 2.0
Open to Consortium Members only. Hear how updates to PAR are making it more understandable and easier to use.
Free
KCS in Action: A Thoughtful Approach at Twilio
Open to the public. Hear how Twilio leverages champions and mentors - and celebrates progress - to keep KCS momentum.
Free
KCS in Action: A Support Manager’s View
Open to the public. Hear how starting with coaching (and leaning into the principle of trust) has led to KCS success and company-wide interest and adoption at TOPdesk.
Free
KCS Automation in the Age of AI
Open to the public. Join us as Arvind Gopal, VP of Product Management and Product Strategy at eGain, demonstrates how to leverage AI capabilities to support and accelerate KCS workflows.
Free
Executive Symposium 2025
Open to invited Consortium Members only. Join us to explore how the value of service and support continues to shift away from break-fix and toward knowledge curation and collaboration.
Innovation: Bridging the Real and the Ideal
Open to Consortium Members only. A conversation about the nature of innovation and how to create the conditions for an innovative environment.
Free
Content Access Considerations for GenAI
Open to Consortium Members only. Discuss approaches to content discoverability and access when GenAI tools are harvesting it.
Free
KCS in Action: Program Design by the Numbers
Open to the public. In this session, we’ll explore KCS program design through the lens of all things countable!
Free
Innovation Lab: Healthy Knowledge Metrics in an Automated World
Open to Consortium Members only. Explore how knowledge work (and how we measure it) is changing in an increasingly automated world.
Free
Agentic AI Series: Agentic AI Meets Knowledge Management
Explore the emerging landscape of agentic AI and the role knowledge management plays within it. This session will unpack the key types of agentic artifacts—what they are, how they function, and how effective knowledge practices form the foundation for trustworthy, context-aware AI systems.
Free
The AI Blueprint: A Map for Success
Open to Consortium Members only. Matt Seaman walks through a structured approach for successful AI implementations.
Free
Leadership Committee 2025
Open to invited Sponsor- and Benefactor-level Consortium Members to set the direction and prioritize focus areas for 2026.
KCS Aligned Vendor Series: Foundations for Achieving AI-Driven Support & Knowledge Excellence
Open to the public. Join Michelle Stumpf, Head of Knowledge Management at Celonis and Brian Corcoran, Regional Sales Manager & Global Support SME at SearchUnify as they unpack the foundational elements needed to set your organization up for success before entering the Autonomous Era of Customer Support.
Free
2025 Year in Review
Open to the public. Join Consortium staff as they provide an overview of the recent work of the Members of the Consortium.
Free
Agentic AI Series: Data Science Essentials for AI-Driven Knowledge
Get grounded in the data science fundamentals that make AI-powered knowledge work.
Free
Agentic AI Series: Enabling AI Agents with KCS and Intelligent Swarming
Open to Consortium Members only. Understand the process behind capturing and curating content that can be used with AI agents.
Free
Set Up For Success: Leverage Consortium Resources to Strengthen Customer Engagement
Open to the public. Kick off your 2026 with an action plan for engaging the Consortium and its resources.
Free
Member Meetup: Agentic Pilots & Gap Analysis at Ping Identity
Exclusive for Consortium Members: learn how Ping Identity is testing Glean to automate problem management and Knowledge Domain Analysis.
Free
The Evolution of the Evolve Loop
Open to Consortium Members only. An in-person meeting in London to discuss Evolve Loop practices.
Free
Organizational Change & Emerging Roles
Open to Consortium Members only. How do we redesign our organizations as expectations and opportunities shift? What roles and skills are required now?
Free
KCS in Action: Building KCS at Scale in a University IT Department
Open to the public. Hear how the University of Copenhagen is communicating the success of their KCS program.
Free
AI-Ready Knowledge Ecosystems
Open to Consortium Members only. Join fellow Members to discuss how AI systems reconcile conflicting versions of truth across repositories.
Free
Service Innovation Summit 2026
Open to the public. The premier conference for people shaping the future of customer engagement.
$2,295.00 – $2,995.00
Service Innovation Summit 2026 Recap
Open to the public. Join us for a recap of the 2026 Summit and hear an update on the great work Consortium Members presented there.
Free
The Importance of a Coherent Organization – Summit Follow Up
Open to Consortium Members only. A deep dive into the importance of a coherent organization.
Free
The Next Era of KCS: Understanding Why So AI Can Help with How
Open to the public. First look at the next era for KCS: the most reliable foundation for both human-assisted and automated customer engagement.
Free
KCS in Action: AI-Supported Knowledge Management at G+D
Open to the public. Hear how Giesecke+Devrient solved 's holistic approach to AI and knowledge management.
Free
Coherent Organizations: AI Bot Demo
Open to Consortium Members only. Join Brad Smith of Vector Business Navigation for a continuation of the conversation started at Summit 2026.
Free
Knowledge with AI, Knowledge from AI, Knowledge for AI
Open to Consortium Members only. Join us in Raleigh, NC to hear about the latest AI implementations by Members, and to help evolve AI guidance.
Free
Coherent Organizations: How to Shift the Field
Exclusive for Consortium Members. A brainstorming session hosted by Brad Smith of Vector Business Navigation.
Free
Member Meetup: The Self-Service Journey at Ping Identity
Exclusive for Consortium Members. Learn how a more holistic view of self-service can help demonstrate value, identify opportunities for improvement, and prepare for an AI-enabled future.
Free
Summit Encore: Right Channel, Right Time at Smarsh
Exclusive for Consortium Members. Learn how Smarsh combined decision-driven design and AI-powered assistance to reduce friction, improve resolution times, and deliver a smarter, more intuitive experience.
Free
Executive Symposium 2026
Exclusive for invited Consortium Members only. Save the date to explore how the value of service and support continues to shift toward knowledge curation and collaboration.
Support as the Company Value Engine: Measuring What Matters
Free for Members. It's time for leaders to reposition their department as a revenue and trust engine.
Free – $125.00
KCS in Action: Scaling KCS & AI Through Transformation
Hear from Global Payments x Worldpay about their ten years of KCS experience through acquisitions, integrations, and AI experimentations.
Free
Leadership Committee 2026
Exclusive for invited Benefactor- and Sponsor-level Members only. Save the date to join us in Savannah, GA to review 2026 and plan for 2027.
Service Innovation Summit 2027
Where forward-thinking experts tackle today's challenges and leave with actionable insights to sustain and scale intelligent organizations.
Get Tickets
$2,295.00 – $2,995.00