Accidentally Imposing Your Org Chart Onto Your Customer Experience

Virtual Event
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Virtual Event
October 8, 2024 – 8:00 am – 9:00 am PDT
Accidentally Imposing Your Org Chart Onto Your Customer Experience - event for Consortium Members

Let’s discuss how we sometimes accidentally let internal operations negatively affect customer experience.

Join Sara Feldman from the Consortium to explore:

  • Why & how this happens
  • Examples
  • Key questions + action items to improve!

KCS and Intelligent Swarming are registered service marks of the Consortium for Service Innovation. By registering for this event, I am agreeing to abide by the Member Rules of Conduct and the Photo Policy.