Shape the Future of Customer Engagement
April 26-29, 2027 in Boulder, Colorado
The premiere conference for forward-thinking experts tackling today’s challenges. Gain actionable insights to sustain and scale intelligent organizations.
Register Now
Want to bring the team? Pay for three seats and receive the fourth for half price. Pay for four and get the fifth seat free! Email for details.
Consortium Members: Please contact support@serviceinnovation.org with any questions about your included seats.
Agenda At a Glance
Learn more about the Summit experience.
Monday, April 26
5:30 pm – 7 pm
Welcome Reception: Our experience begins with a hosted gathering on Monday evening. Plan to arrive in time to settle in and join us!
Tuesday, April 27
9 am – 5 pm & hosted evening
We begin with a general session exploring fresh ideas within our current context. Afternoon breakout sessions feature current work of Consortium Members.
Included: Breakfast, lunch, morning & afternoon catered breaks, evening reception, group dinner.
Wednesday, April 28
9 am – 5 pm
Open Space sessions today – always a favorite – where attendees build the agenda based on their most pressing topics. Previous topics have included: use cases for AI, Intelligent Swarming tools & techniques, harnessing KCS for product improvement, and measuring significance instead of success.
Included: Breakfast, lunch, morning & afternoon catered breaks, hosted happy hour.
Thursday, April 29
9 am – 12 pm
We’re back together for a handful of presentations before we synthesize takeaways and action items to return to your day-to-day with a strategy that’s ready for the future.
Included: Breakfast and catered break.
Join Us Where the Rockies Meet the Plains
Limelight Boulder blends sleek modern design, local flavor, and mountain energy.
Event Policies
- To make any changes or cancel, contact support@serviceinnovation.org.
- Registration can be transferred to another attendee up to the start of the Summit.
- Cancellations made on or before the event cancellation deadline will be refunded minus a $175 cancellation fee.
- Cancellations made between the event cancellation deadline and one week prior to the event will be refunded minus a $1000 cancellation fee.
- Cancellations made less than one week prior to the deadline are not refundable. You will be given a credit for the registration fee, less $1000, which can be used toward another Consortium event. The credit will be valid for one year.
KCS and Intelligent Swarming are registered service marks of the Consortium for Service Innovation. By registering for this event, I am agreeing to abide by the Member Rules of Conduct and the Photo Policy.