Shape the Future of Customer Engagement
April 26-29, 2027 in Boulder, Colorado
The premier conference for forward-thinking experts tackling today’s challenges. Gain actionable insights to sustain and scale intelligent organizations.
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Registration includes welcome reception with hors d’oeuvres and hosted bar on Monday evening, breakfast & catered snack breaks all 3 days, lunch on Tuesday and Wednesday, evening reception & group dinner on Tuesday, hosted happy hour on Wednesday, and all day coffee & tea service. Registration does not include hotel accommodations; more information below.
Want to bring the team? Pay for three seats and receive the fourth for half price. Pay for four and get the fifth seat free! Email for details.
Consortium Members: Please contact support@serviceinnovation.org with any questions about your included seats.
Agenda At a Glance
Learn more about the Summit experience.
Topics will span the methodologies and strategic priorities required for sustainable transformation in an AI-enabled world, including:
- Moving AI from experimentation to reliable, production-scale deployments
- Evolving organizational skills, roles, and practical operating models
- Measuring and communicating business value
- Knowledge-Centered Success (KCS®), Intelligent Swarming®, Predictive Customer Engagement®, and Leadership in Adaptive Organizations
Because Service Innovation Summit showcases the most current work and future thinking, final speakers and session details are confirmed closer to the event.
Monday, April 26
5:30 pm – 7 pm
Welcome Reception: Our experience begins with a hosted gathering on Monday evening. Plan to arrive in time to settle in and join us!
Tuesday, April 27
9 am – 5 pm & hosted evening
We begin with a general session exploring fresh ideas within our current context. Afternoon breakout sessions feature current work of Consortium Members.
Included: Breakfast, lunch, morning & afternoon catered breaks, evening reception, group dinner.
Wednesday, April 28
9 am – 5 pm
Open Space sessions today – always a favorite – where attendees build the agenda based on their most pressing topics. Previous topics have included: use cases for AI, Intelligent Swarming tools & techniques, harnessing KCS for product improvement, and measuring significance instead of success.
Included: Breakfast, lunch, morning & afternoon catered breaks, hosted happy hour.
Thursday, April 29
9 am – 12 pm
We’re back together for a handful of presentations before we synthesize takeaways and action items to return to your day-to-day with a strategy that’s ready for the future.
Included: Breakfast and catered break.
Join Us Where the Rockies Meet the Plains
Limelight Boulder blends sleek modern design, local flavor, and mountain energy.
Attendees are responsible for their hotel reservations. Please reserve online before the deadline of April 2, 2027 to get the group rate of $289 per night.
Located about an hour from the Denver airport, we recommend booking a flight that arrives before 2:00 p.m. on Monday, April 26, and a return flight that departs no earlier than 4:00 p.m. on Thursday, April 29, so you can attend the full event.
Event Policies
- To make any changes or cancel, contact support@serviceinnovation.org.
- Registration can be transferred to another attendee up to the start of the Summit.
- Cancellations made on or before April 12 will be refunded minus a $175 cancellation fee.
- Cancellations made between April 13 and 19 will be refunded minus a $1000 cancellation fee.
- Cancellations made after April 19 are non-refundable. You will be given a credit for the registration fee, less $1000, which can be used toward another Consortium event. The credit will be valid for one year.
KCS and Intelligent Swarming are registered service marks of the Consortium for Service Innovation. By registering for this event, I am agreeing to abide by the Member Rules of Conduct and the Photo Policy.