Service Innovation Summit
The annual 3-day event that shapes the future of customer engagement.
Summit 2027: April 26-29
Join forward-thinking leaders in Boulder, Colorado to explore the strategies, knowledge, and AI innovations defining the future of intelligent organizations.
The Experience
Connect, collaborate, and build lasting relationships over three days of inspiring sessions, lively discussions, shared meals, and evening social events.
Right-sized for diverse perspectives + deep connections
- ~125 attendees from B2B, B2C, and B2B2C companies
- Mix of Fortune 100 & Fortune 500 companies, mid-size, and niche providers
- Focused on engagement and collaboration, not marketing
Unique format goes beyond roundtables and networking
- Enterprise case studies, exploratory topics, and designed for collaboration
- Agenda influenced by shared challenges and real-world insights, not vendor interests
- Open Space programming sets up 30+ sessions based on attendee suggestions
The People
Join a community of executives, thought leaders, and practitioners from across customer experience, service, support, success, operations, knowledge management, and AI.
Here are just some of the organizations that have attended past events!
“So much ‘art of the possible’ in all of the presentations – I thrive on seeing other examples and really appreciate the perspective that other Members bring. I love that we cover both the broad, big ideas, and the tactical, practical examples. It really makes everything “stick” for me.”
Madison Hoffman, Zendesk
I really valued the collaboration among peers across industries with shared challenges. We had such engaging discussions throughout open space, that carried on into the reception and evening. I got validation, direction, defined choices, and thoughts to take with me.
Jacob Rupe, Swift
Every time slot within the conference had material that was relevant to my needs! That was AWESOME!! I absolutely LOVED the Open Space concept – how cool!!! I just shared this morning with my peers, my leader, and my Executive Leader how much value I got from this week!!
Janice Smith, Farm Credit Mid-America
Leaders and innovators from across the globe shared valuable insights of how to measure AI success and key concepts of AI implementation strategies, long term goals, and expectation management.
Slavi Slavov, HCL Tech
Knowledge is more important than ever.
Why You Should Attend
Gain practical insights, meaningful connections, and proven strategies you can put to work immediately. Leave inspired, connected, and equipped with actionable ideas to drive lasting impact.
Hear what others are doing
Attendees come from organizations at every stage of implementing, maturing, and innovating on methodologies like KCS and Intelligent Swarming. No matter where you are in a transformation lifecycle, you will walk away with new ideas and practical techniques to move your organization forward.
Customize your agenda
With Open Space sessions, a unique and highly-rated technique to build the agenda together, you will have the opportunity to propose and attend deep dive conversations about topics specific to your interests. Designed for interaction and engagement, what’s important to you drives the discussions!
Make connections
Service Innovation Summit combines diverse perspectives, important topics, and nice places. Attendees experience rich discussions in a high trust environment. We prioritize interaction, limit the number of attendees, and leave titles at the door. Sharing experiences is how the community evolves!
Get ready for the future
Under day-to-day pressure, it’s tricky to find time for creativity or new opportunities. Service Innovation Summit covers operational topics from experienced leaders and offers time to explore what’s on the horizon, so we can co-create what’s next for customer engagement.
The Consortium staff is here to help!
Let us know what other information we can provide to help you register.
Highlights From Previous Summits
Explore highlights from previous Summits and discover what makes this event unlike any other.
Previous Presenters
