Support as the Company Value Engine: Measuring What Matters

September 30 – 8:00 am – 11:30 am PDT
Measuring What Matters - Support as the Company Value Engine

Move beyond numbers to showcase trust, scale, and revenue impact.

It’s time for leaders to reposition as a company-wide source to grow revenue and trust.

Takeaways

  • Visible Value: Connect support activity to business outcomes that executives care about. Shift to a holistic view of the entire demand chain, capturing value where it actually happens.
  • Beyond Deflection: Expand to Case Interception by quantifying the hidden wins that traditional dashboards fail to capture.
  • Translation Layer: Bridge the gap from operational metrics into executive language like revenue impact, risk reduction, and customer trust.
  • Storytelling Framework: High-impact ways to build trust in people, organizations, and systems.
  • Measurement Playbook: Guidance for developing meaningful measures that drive change.

Who Should Attend

  • Support & Success Leaders: Those who want to reposition their teams from cost center to Value Engine by providing actionable business intelligence.
  • Knowledge & Governance Leads: Anyone responsible for Scale and Quality who needs to translate technical health into stakeholder-ready ROI.
  • AI and Automation Owners: Leaders navigating the intersection of Trust, Systems, and Human Capital during the transition to AI-supported operations.

Cost

Zoom connection info will be sent before the event. Sessions will be live with interactive chat. Recorded replay will be sent to all who register.

  • General Admission: $125
  • Consortium Members: Included in annual Membership

Agenda Overview

All time Pacific

  • 8:00 AM: Welcome & Introductions
  • 8:15 AM: Session 1: Foundation for Value
  • 9:00 AM: Break
  • 9:15 AM: Session 2: Storytelling in Practice
  • 10:00 AM: Break
  • 10:15 AM: Session 3: Value Stories, Trust, and AI
  • 11:00 AM: Showcase & Wrap-Up
  • 11:30 AM Adjourn

Tickets

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General Admission
Available until September 29
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Consortium Member

Included in annual dues for current Consortium Members

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