Coveo brings relevance to all your digital interactions. With AI purpose-built for content discovery, Coveo cuts through the noise to deliver the best content in search and recommendations, from any source, to any channel, so you spend less time searching and more time solving. With Coveo for Salesforce Service & Experience Clouds, agents can quickly search across repositories, get recommendations based on case context, and view stitched-together customer journey insights directly within their workspace. Robust omnichannel dashboards, search reports, and content gap analytics give knowledge managers insight into how they can continuously improve content across all repositories, without jumping from one to another. Out-of-the box connectors make it easier to get started and get more value from your Salesforce experience faster. With Coveo, you will be able to understand customer behaviors, resolve issues faster and deliver a seamless self-service experience across clouds and channels.

Watch now: Best Practices for KCS Success with Tyler Technologies | Slides

SearchUnify is a leading unified cognitive platform, which powers a suite of next-gen products, including Cognitive Search, SearchUnify Virtual Assistant or SUVA (World’s First Federated, Information Retrieval Augmented Chatbot), Knowbler (World’s First Knowledge-centered Customer Service Software), Agent Helper (ML-powered Solution for Promoting Case Swarming), Community Helper (AI-powered Solution to Reduce Community Moderation Effort), and Escalation Predictor (AI-powered Case Analysis Software for Intelligent Prioritization and Routing).

Watch now: Reducing Customer Time to Value presented by SearchUnify

Conduct your Organizational Network Analysis with ONA by VisionWillow.

As part of our service, ONA by VisionWillow allows:

• Custom questions with weight
• Bulk-upload of all participants in scope
• Auto-send survey
• View response progress and auto-send reminders
• End report shows network drawing and top x list of names with strongest connections
• Underlying survey data is never shared with customer and automatically deleted after 48 hours to safeguard privacy
• Easily repeatable by reusing config of previous ONA

xFind removes the blind spots from enterprise knowledge and customer interactions, in order to drive business growth and make your knowledge work for you!
xFind runs a deep analysis of all enterprise information and automatically surfaces or generates relevant knowledge and insights based on the specific user need – solving a support case, detecting topical trends or a customer self-serving their question or issue.
By providing knowledge precisely and automatically to users, xFind enables teams a simpler integration of the KCS methodology and techniques into their work process.

Yext centralizes all of a business’s support-related content, structures it for use in every digital channel, and then makes it findable on websites, apps, chatbots, and third-party search engines. Simplified self-service options provide users with immediate access to information from across the enterprise, resulting in fewer tickets, faster resolution, and happier customers. Companies of all sizes, from local small businesses to the world’s largest enterprises, trust Yext to connect customers and employees with the knowledge they need — whenever and wherever it matters most.

Watch now: KM Outcomes: Findability vs. Discoverability presented by Yext