KCS in Action: Scaling KCS & AI Through Transformation

Virtual Event
Virtual Event
September 16 – 8:00 am – 9:00 am PDT
KCS in Action at Global Payments x Worldpay: Scaling KCS and AI Through Transformation

Hear from Shannon Tanner and Ross London at Global Payments x Worldpay about their KCS journey. From their 2016 launch through their current fifth acquisition/integration, they will share lessons learned and strategies for sustaining a program through change.

They’ll also talk through their current AI focus in the ServiceNow platform and the new opportunities they have with Knowledge Center.

As always, there will be time for questions and discussion.

General Admission

Open to the public.

RSVP Here

KCS and Intelligent Swarming are registered service marks of the Consortium for Service Innovation. By registering for this event, I am agreeing to abide by the Member Rules of Conduct and the Photo Policy.