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Open to Consortium Members only.
Understand the process behind capturing and curating content that can be used with AI agents, and unlock strategies to guide, measure and optimize AI agent workflows in line with KCS and Intelligent Swarming.
- Capture and reuse with agent workflows to scale value
- Apply guardrails to prevent poor flows and ensure quality
- Use prompt templates, analytics, and curation for sustained performance
- Align agent management with KCS and Intelligent Swarming for long-term impact
This event will be recorded and shared with Consortium Members.
This session is the third in a three-part series about the intersection of agentic AI and customer engagement. Consortium Members have access to recaps and recordings below (requires member login)
- November 13 replay: Agentic AI Meets Knowledge Management
- December 17, 2025: Data Science Essentials for AI-Driven Knowledge
- January 14, 2026 replay: Enabling AI Agents with KCS and Intelligent Swarming
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KCS and Intelligent Swarming are registered service marks of the Consortium for Service Innovation. By registering for this event, I am agreeing to abide by the Member Rules of Conduct and the Photo Policy.