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KCS Transformation Series: Build Proficiency

Virtual Event Virtual Event
Virtual Event Virtual Event
September 19 8:00 am 9:00 am PDT

New date! Originally scheduled for September 12.

While building proficiency in KCS, we need to re-think and expand our measures to include customer success through self-service and opportunities for business improvement.

Together, we will:

  • Review resources and Consortium Member examples for Evolve Loop activities, including Knowledge Domain Analysis
  • Share the latest guidance for measuring self-service success
  • Q&A with Certified KCS Trainers

This event will be recorded and shared with registrants.

General Admission

Open to the Public


KCS is a registered service mark of the Consortium for Service Innovation. By registering for this event, I am agreeing to abide by the Member Rules of Conduct and the Photo Policy.

Don’t miss the rest of this series based on the KCS v6 Adoption & Transformation Guide: