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Shift from Knowledge Creation to Curation with Large Language Models (LLMs) and Actionable Insights

Virtual Event Virtual Event
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Virtual Event Virtual Event
January 25 8:00 am 9:00 am PST
Shift from Knowledge Creation to Curation with Large Language Models (LLMs) and Actionable Insights

To work well, Generative AI requires quality content. Period. GenAI is unlocking new opportunities to ensure quality content in both the Solve and the Evolve Loop, helping Knowledge Workers, Coaches, KDEs, and Leadership to do their jobs without adding extra steps.

Brian Corcoran and Lynette Ledoux will demonstrate how SearchUnify’s Knowbler tool and analytics suite are accelerating success for their customers.

Solve Loop

  • Automatically capture the right knowledge from cases and incorporate it into article templates
  • Distinguish between content linked as Reference vs. Resolution articles  

Evolve Loop

  • Get Coaches out of spreadsheets and into a centralized dashboard for CSC and PAR activities
  • Visualize knowledge coverage compared to case drivers to help KDEs prioritize content creation
  • Foster Recognition programs by easily showing Knowledge Workers the impact of their contributions 

This event will be recorded and published on the Consortium Blog and sent to all who register.

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