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Understanding Conversation Design

Virtual Event Virtual Event
Virtual Event Virtual Event
March 5 8:00 am 9:00 am PST
Understanding Conversation Design, March 5, 2023 at 8 am Pacific

Essential Skills and Team Strategies for Bots & AI

As businesses across every industry consider how AI tools like virtual assistants, bots, and automation can influence operations, it can be tough to know how to find the right talent to support your efforts. Join Austin Lacey, Manager of AI & CX Automation and Marlinda Galapon, Principal Conversation Designer of Zendesk as they share the foundations of Conversation Design, the skill sets needed to support it, and their experiences with building and resourcing Bot & CX Automation teams.   

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