Virtual Event
- This event has passed.
Virtual Event
January 17, 2024 – 8:00 am – January 18, 2024 – 12:00 pm PST
Save the date for an exploration of the intersection of machine learning, large language models, artificial intelligence, and Knowledge-Centered Service.
Agenda
(Subject to change. All times Pacific.)
Wednesday, 17 January
- 8:00 am Welcome & Introductions
- 9:00 am Break
- 9:15 am Setting the Context
- What we know so far – Kelly Murray, Consortium
- An overview of LLMs – Jacob Watts, PARTech
- 10:30 am Break
- 10:45 am Frameworks & Examples
- Reviewing the Predictive Customer Engagement Model – Matt Seaman, Consortium
- Machine Learning, AI, and LLMs and SearchUnify – Lynette Ledoux and Taranjeet Singh, SearchUnify
- 12:00 pm Adjourn
Thursday, 18 January
- 8:00 am Welcome back – Sara Feldman, Consortium
- 8:15 am Member Examples – Romain Garcia, PTC
- 9:00 am Break
- 9:15 am What Does KCS Look Like in an LLM World? – Kendall Brenneise & F5 team
- 10:30 am Break
- 10:45 am What is the role of humans when GenAI is the perfect knowledge worker? – Group discussion
- 11:30 am Summary & Wrap Up – Kelly Murray, Consortium
- 12:00 pm Adjourn
KCS and Intelligent Swarming are registered service marks of the Consortium for Service Innovation. By registering for this event, I am agreeing to abide by the Member Rules of Conduct and the Photo Policy.