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Team Meeting: The Intersection of ML-LLM-AI and KCS

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January 17 8:00 am January 18 12:00 pm PST
Team Meeting Jan 17-18, 2024. The Intersection of ML-LLM-AI and KCS.

Save the date for an exploration of the intersection of machine learning, large language models, artificial intelligence, and Knowledge-Centered Service.

Agenda

(Subject to change. All times Pacific.)

Wednesday, 17 January

  • 8:00 am Welcome & Introductions
  • 9:00 am Break
  • 9:15 am Setting the Context
    • What we know so far – Kelly Murray, Consortium
    • An overview of LLMs – Jacob Watts, PARTech
  • 10:30 am Break
  • 10:45 am Frameworks & Examples
    • Reviewing the Predictive Customer Engagement Model – Matt Seaman, Consortium
    • Machine Learning, AI, and LLMs and SearchUnify – Lynette Ledoux and Taranjeet Singh, SearchUnify
  • 12:00 pm Adjourn

Thursday, 18 January

  • 8:00 am Welcome back – Sara Feldman, Consortium
  • 8:15 am Member Examples – Romain Garcia, PTC
  • 9:00 am Break
  • 9:15 am What Does KCS Look Like in an LLM World? – Kendall Brenneise & F5 team
  • 10:30 am Break
  • 10:45 am What is the role of humans when GenAI is the perfect knowledge worker? – Group discussion
  • 11:30 am Summary & Wrap Up – Kelly Murray, Consortium
  • 12:00 pm Adjourn

KCS is a registered service mark of the Consortium for Service Innovation. By registering for this event, I am agreeing to abide by the Member Rules of Conduct and the Photo Policy.