The Value of Membership
Engage with industry peers who are setting a new standard for service excellence.
Consortium for Service Innovation Members are real-world innovators who bridge the gap between research and implementation. Our work integrates emerging business trends with Members’ operational perspectives to develop innovative strategies, models, and standards that enrich customer engagement.
“We do groundbreaking work with the Consortium that produces dramatic operational efficiencies. Implementing just one or two high-impact ideas makes membership a great value.”Tom Brennan, Customer Service Transformation Leader
As a member of the Consortium, you can help influence the direction of support services, be on top of emerging trends, become an early adopter of the latest thinking, and benefit from professional growth through a wide range of opportunities.
- Improve operations and enhance customer service in your organization by implementing emerging best practices developed through the collective experience of Members.
- Build credibility, enhance your career, and gain visibility within your company as well as in the larger service community
“It’s interesting to hear that other companies have many of the same challenges we have. Having time to discuss experiences, stumbling blocks, and solutions is so valuable. It’s great to know you’re not alone, and there is ALWAYS something new to learn.”Kristin Hunter, Consortium Innovator
Bridge the gap between leading academic research and operational reality. Our work spans customer engagement and is loosely organized around 5 initiatives:
Leverage existing organizational knowledge to fuel continuous improvement
A smarter way to align people with work on support or service teams
Guidance around strategy, people, measurements, process, and structure
Define emerging practices in service, support, and customer experience improvement
“The Consortium provides an opportunity to understand and capitalize on emerging trends. I have more confidence in some of the transformational things I’m trying because of conversations with Consortium Members.“Steve Young, VP Business Process & Technology, Hewlett Packard Enterprise
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