KCS Self-Paced Training

Course Offerings

The KCS Academy offers three interactive online training courses, designed to be an introduction to the KCS methodology and the concepts presented at the more in-depth workshops taught by KCS Certified Trainers.

Knowledge Worker/Agent Curriculum Path
Service Management Curriculum Path

Digital Transformation Fundamentals Self-Paced Training

Individual – $95 (USD)

The Digital Transformation Fundamentals course sets the context for the knowledge journey. What do we mean by digital transformation, and why is it important?

Course Description

Topics

  • Digital Transformation characteristics and examples
  • Customer expectations and the customer value erosion model
  • Opportunities for the Service Organization and the Service Agent to take advantage of Digital Transformation
  • KM Best Practices that support Digital Transformation

Intended Audience

Service Agents, Service Management, Knowledge Managers, Coaches, Knowledge Domain Experts

Duration

45 minutes – Course must be completed within 12 weeks of purchase.


KCS v6 Fundamentals Self-Paced Training

Individual – $145 (USD)

Ensuring large groups of people have a common understanding of KCS can be a challenge. This entertaining, online training offers an efficient, cost-effective way to introduce the KCS concepts and practices to a broad audience.

Individual + Exam – $195 (USD)

Save by purchasing the training course and certification exam in a bundle. Includes:

  • KCS v6 Fundamentals Online Training Course for one person
  • KCS v6 Fundamentals Certification Exam

Course Description

Topics

  • The basics and benefits of KCS, including the Principles and Core Concepts
  • How to do the KCS Solve Loop in the workflow and the value it creates
    • The KCS Article and the process for creating one
  • Leading versus lagging indicators of success
  • How the knowledge worker’s KCS performance is assessed

Intended Audience

  • Knowledge workers fielding interactions with employees, peers, or customers
  • Anyone interested in learning the basics of KCS
  • Internal or external Support Agents

Duration

The KCS v6 Fundamentals online training is an online, interactive, self-paced course that takes 60-90 minutes to complete. Course must be completed within 12 weeks of purchase.

Course Demo


Managing in a Digital Economy Self-Paced Training

Individual – $95 (USD)

KCS is often a bigger change for managers than it is for knowledge workers. This course talks about what’s different when we are leading in a knowledge-centered environment.

Course Description

Topics

  • Review of the benefits of Digital Transformation
  • Knowledge as the enabler and associated KM Best Practices
  • New measures and ways to use measures
  • Assessing contribution/performance
  • What motivates knowledge workers

Intended Audience

  • Service Management
  • Knowledge Managers
  • Coaches

Duration

35 minutes – Course must be completed within 12 weeks of purchase.


Team Purchase Options

  • Use this Member Bulk purchase option for purchasing if you are a Consortium Member company and you expect to spend $5000 or more as those purchases are eligible for a Member discount. Please note that discounts do not apply to live workshops
  • For larger companies with 50+/- support agents, see Unlimited Use Corporate License info below
  • If paying by credit card, managers can go to the Course Catalog and receive coupon codes to distribute to their team members
  • If unable to complete purchase by credit card, please fill out this form to request an invoice to purchase by PO/EFT/Wire/Check
  • For companies who purchase $5000 or more, there is an option to create a co-branded site for your team, where managers can run reports and/or register team members. Contact support@thekcsacademy.net for more information.

Unlimited Use Corporate License