Course Offerings
The KCS Academy offers three interactive online training courses, designed to be an introduction to the KCS methodology and the concepts presented at the more in-depth workshops taught by KCS Certified Trainers.
Knowledge Worker/Agent Curriculum Path
Service Management Curriculum Path
Digital Transformation Fundamentals Self-Paced Training
Individual – $95 (USD)
The Digital Transformation Fundamentals course sets the context for the knowledge journey. What do we mean by digital transformation, and why is it important?
Course Description
Topics
- Digital Transformation characteristics and examples
- Customer expectations and the customer value erosion model
- Opportunities for the Service Organization and the Service Agent to take advantage of Digital Transformation
- KM Best Practices that support Digital Transformation
Intended Audience
Service Agents, Service Management, Knowledge Managers, Coaches, Knowledge Domain Experts
Duration
45 minutes – Course must be completed within 12 weeks of purchase.
KCS v6 Fundamentals Self-Paced Training
Individual – $145 (USD)
Ensuring large groups of people have a common understanding of KCS can be a challenge. This entertaining, online training offers an efficient, cost-effective way to introduce the KCS concepts and practices to a broad audience.
Individual + Exam – $195 (USD)
Save by purchasing the training course and certification exam in a bundle. Includes:
- KCS v6 Fundamentals Online Training Course for one person
- KCS v6 Fundamentals Certification Exam
Course Description
Topics
- The basics and benefits of KCS, including the Principles and Core Concepts
- How to do the KCS Solve Loop in the workflow and the value it creates
- The KCS Article and the process for creating one
- Leading versus lagging indicators of success
- How the knowledge worker’s KCS performance is assessed
Intended Audience
- Knowledge workers fielding interactions with employees, peers, or customers
- Anyone interested in learning the basics of KCS
- Internal or external Support Agents
Duration
The KCS v6 Fundamentals online training is an online, interactive, self-paced course that takes 60-90 minutes to complete. Course must be completed within 12 weeks of purchase.
Course Demo
Managing in a Digital Economy Self-Paced Training
Individual – $95 (USD)
KCS is often a bigger change for managers than it is for knowledge workers. This course talks about what’s different when we are leading in a knowledge-centered environment.
Course Description
Topics
- Review of the benefits of Digital Transformation
- Knowledge as the enabler and associated KM Best Practices
- New measures and ways to use measures
- Assessing contribution/performance
- What motivates knowledge workers
Intended Audience
- Service Management
- Knowledge Managers
- Coaches
Duration
35 minutes – Course must be completed within 12 weeks of purchase.
Team Purchase Options
- Use this Member Bulk purchase option for purchasing if you are a Consortium Member company and you expect to spend $5000 or more as those purchases are eligible for a Member discount. Please note that discounts do not apply to live workshops
- For larger companies with 50+/- support agents, see Unlimited Use Corporate License info below
- If paying by credit card, managers can go to the Course Catalog and receive coupon codes to distribute to their team members
- If unable to complete purchase by credit card, please fill out this form to request an invoice to purchase by PO/EFT/Wire/Check
- For companies who purchase $5000 or more, there is an option to create a co-branded site for your team, where managers can run reports and/or register team members. Contact support@thekcsacademy.net for more information.
Unlimited Use Corporate License
- Unlimited access to KCS v6 Fundamentals, Digital Fundamentals, and/or Managing in a Digital Economy self-paced courses is available
- Ideal for companies with 50+ knowledge workers
- Assigned to one company for unlimited use
- Runs in a SCORM compliant LMS system