KCS and Collaboration for Automation Health

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October 29, 2024 – 9:00 am – October 30, 2024 – 4:00 pm Central European Time
KCS and Collaboration for Automation Health

Join us in person in Barcelona for conversations around how KCS and collaboration practices allow for healthy and successful automation and AI implementations.

The meeting agenda offers time for Open Space discussions where participants can discuss the unique challenges and opportunities that European organizations face.

There are no registration fees associated with this event for Consortium Members; seats are included depending on your level of Consortium membership.

Location

PTC Barcelona

One Parc Central, C. Marroc, 33 10th Floor
Barcelona, 08018 Spain

Agenda

Tuesday 29 October: 09:00-16:00

  • Updates from the Consortium for Service Innovation on Thoughtful and Strategic Automation based on advancing AI Capabilities – Matt Seaman, Executive Director, Consortium
  • How much “I” is in “AI”? What NetApp has learned along their journey and where they’re headed next – Andy Kiendl, Principal Knowledge Domain Expert, NetApp 
  • After the AI Hype Cycle:  What is the real power of Transformation in Knowledge Management? Albert Myles, Red Hat
  • KCS & AI: how Consortium Members are connecting the organizational knowledge strategy to AI implementations, and leveraging new tools and capabilities for Evolve Loop activities.

Wednesday 30 October: 09:00-16:00

  • Creating Customer Content with AI – Romain Garcia, Knowledge Manager, PTC
  • Intelligent Swarming at Ping Identity:  An Update after 3 years of Implementation and Execution – Monique Cadena, Sr. Director of Knowledge & Digital Experience, Ping Identity
  • KCS & AI: how Consortium Members are using Solve Loop activities to feed artificial intelligence implementations, and how artificial intelligence is making Solve Loop activities easier.
  • Open Space: capitalizing on the collective experience and interests of those present for defining opportunities and problem-solving.

Logistics

Parking is available at the office.

Nearby Hotels:

Agenda timing and sequence to be confirmed; contact Matt Seaman for more information.

KCS and Intelligent Swarming are registered service marks of the Consortium for Service Innovation. By registering for this event, I am agreeing to abide by the Member Rules of Conduct and the Photo Policy.