Intelligent Swarmingsm

Old vs. New

Sometimes called collaboration on steroids, the Intelligent Swarming methodology is a new way to align resources to work. It involves removing the tiers of support and, when appropriate, calling on the collective expertise of a “swarm” of analysts.  Our initial experience with Intelligent Swarming is exceeding expectations in terms of improvement in operational efficiencies, employee engagement, and customer satisfaction and loyalty, and it brings with it a host of questions around practices and measurements.

Members are currently implementing:

  • Better ways to create relevant connections between people
  • People profiles to indicate who knows what
  • New measures for  contribution in a collaborative environment (talent management)


  • Intelligent Swarming: A Framework for Collaboration
    • Intended to capture the why and what of Intelligent Swarming.
  • Intelligent Swarming: Considerations for Starting Out
    • A 36-slide deck including swarming objectives, benefits, enablers, design and adoption tips, and measures of success.
  • Intelligent Swarming Insights: a one day workshop which covers:
    • An introduction to the concepts and core principles.
    • A summary of case studies and lessons learned from early adopters.
    • Is it a good fit for your organization? Key enablers and adoption considerations.
    • Click here for an agenda; contact Certified Trainers for more details.
  • Intelligent Swarming Assessment and Design Workshop, a personalized engagement for your organization which covers:
    • An assessment of the relevance and value of Intelligent Swarming for your collaboration group.
    • A Collaboration Health Survey and Social Network Analysis with results and analysis.
    • Guided development of measurements framework, people profiles, and reputation model.
    • Guided development of a communications plan and adoption roadmap.
    • Click here for a full description; contact us for more details.

Case Studies


The Intelligent Swarming methodology is service marked by the Consortium for Service Innovation.

The first mention of Intelligent Swarming in a written work must include the superscript “sm” in one of the following forms: Intelligent Swarming℠ or Intelligent Swarming(sm). Please also include this footnote or parenthetical statement: “Intelligent Swarming℠ is a service mark of the Consortium for Service Innovation™.”

The correct use of Intelligent Swarming℠ is as an adjective, for example: “[Company Name] endorses the Intelligent Swarming℠ methodology….”

Intelligent Swarming℠ cannot be used in the name of an offering without explicit written permission from the Consortium for Service Innovation. Please contact the Consortium with questions.