Virtual Event
- This event has passed.
Virtual Event
March 24 – 8:00 am – March 25 – 11:00 am PDT
March 24 & 25 | 8-11 am Pacific
A virtual Consortium Member meeting to explore:
- How do we evolve for customers, employees, and the business, without eroding trust or quality?
- How do we redesign support organizations to thrive as expectations and opportunities shift?
- What roles, skills, and leadership qualities are emerging as more important?
Innovation Labs are multi-day, highly interactive Member gatherings focused on evolving models and resources to address specific challenges.
Agenda
All times Pacific
Day 1 – Tuesday, March 24
- 8:00 am – Welcome & Introductions
- 8:45 am – Reality: Business Transformation and Shifting Value | Matt Seaman, Consortium
- 9:30 am – Break
- 9:45 am – Working sessions – Success Stories
- 11:00 am – Adjourn
Day 2 – Wednesday, March 25
- 8:00 am – Welcome Back
- 8:15 am – Taking Leadership Personally: Turning Principles into Action | Kelly Murray, Consortium
- 8:45 am – Member Experience: A Conversation about Organizational Change & Emerging Roles | Maddie Hoffman, Zendesk
- 9:30 am – Break
- 9:45 am – Value Map Framework | Christina Roosen, Consortium + working session
- 11:00 am Adjourn
KCS and Intelligent Swarming are registered service marks of the Consortium for Service Innovation. By registering for this event, I am agreeing to abide by the Member Rules of Conduct and the Photo Policy.