- This event has passed.
April 29: 8 -11 am Pacific
April 30: 8-11 am Pacific
Register to join us for a deep dive into what’s possible for customer and employee experience with emerging technologies at our disposal.
Topics to explore:
- All our dreams are coming true + hype cycle review
- Measuring Success and Self-Service
- Evolution of KCS guidance
- Open Space momentum from Summit 2025!
Tue 29 April
8:00 am – Welcome & Introductions | Sara Feldman, Consortium
8:45 am – Revisiting the Customer Experience Initiative in the Intersection of AI Capabilities, People, and Knowledge | Matt Seaman, Consortium
9:30 am – Break
9:45 am – Nurturing the Customer Experience | Madison Hoffman, Zendesk
11:00 am – Adjourn
Wed 30 April
8:00 am – Welcome Back
8:15 am – Introducing the AI Blueprint | Christina Roosen, Consortium
8:45 am – On the AI Factory Floor: How this Works at SAP | Carly Thomas, SAP
9:30 am – Break
9:45 am – Working sessions | Group Breakouts
10:45 am – Summary & Wrap Up
11:00 am – Adjourn
KCS and Intelligent Swarming are registered service marks of the Consortium for Service Innovation. By registering for this event, I am agreeing to abide by the Member Rules of Conduct and the Photo Policy.