- This event has passed.
NEW DATE: February 10 (previously scheduled for January 22)
Top priorities for Service and Support leaders include delivering meaningful customer engagement, supporting Knowledge Workers, and creating systems that adapt as work evolves.
Join this session to kick off your 2026 with an action plan for engaging the Consortium. Connect your priorities, projects, and goals to currently available resources, upcoming opportunities, and innovations.
You’ll leave with:
- A clear understanding of the rapidly changing outcomes service leaders are prioritizing (in their own words)
- A walkthrough of Consortium for Service Innovation resources that support customer engagement
- A preview of upcoming updates and opportunities to influence 2026 work
- Simple ways to participate, contribute, and shape what comes next
Whether you’re new to the Consortium or a long-time collaborator, we’ll help you reset, realign, and set your organization up for success in the new year.
This event will be recorded and replay link will be sent to all who register.
KCS and Intelligent Swarming are registered service marks of the Consortium for Service Innovation. By registering for this event, I am agreeing to abide by the Member Rules of Conduct and the Photo Policy.