KCS in Action: A Support Manager’s View

Virtual Event
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Virtual Event
August 6, 2025 – 8:00 am – 9:00 am PDT
KCS in Action at TOPdesk: A Support Manager's View

After making an attempt at KCS in 2015, TOPdesk realized in 2022 that they were in a place where they were going to need to “make knowledge count.”

Hear from support manager Florian Hasse about how starting with coaching (and leaning into the principle of trust) has led to KCS success and company-wide interest and adoption.

Florian will share details about their coaching program as well as how they’re using radar charts to visualize team contribution.

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