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Leveraging Agentic AI to deliver knowledge at every customer touchpoint is a future-state vision shared by many Support Organizations.
But considering all Generative AI outputs are derivative in nature, the knowledge that your Customers & Support Agents need has to come from somewhere in order to prevent hallucinations.
Cognitive Search is no longer just a product, but the Service Layer between Autonomous AI Agents and Dynamic Knowledge. If your search solution does not deliver the right content & context into your RAG pipelines, you will be automating your Customers into a mess. So how do you get it right before going to lightspeed with Agentic AI?
Join Michelle Stumpf, Head of Knowledge Management at Celonis and Brian Corcoran, Regional Sales Manager & Global Support SME at SearchUnify as they unpack the foundational elements needed to set your organization up for success before entering the Autonomous Era of Customer Support.
For additional insights into the SearchUnify platform and capabilities, explore the SearchUnify ecosystem at searchunify.com.
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