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Member Summit 2024

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Explore the intersection of empathy and AI-assisted knowledge sharing.

Join forward-thinking practitioners and leaders.
April 9-11, 2024 in Fort Worth, Texas

Members collaborating at Member Summit 2023.

Members and non-Members alike are invited to join us at the annual Member Summit: a three-day, in person gathering where we delve into the work of the previous year and explore what’s coming next.


Register Here

As a not-for-profit think tank, the Consortium’s focus is on building relationships, so space is limited.
We do not allow marketing towards attendees.

Want to bring the team? Pay for three seats and receive the fourth one free!
Email for details.

Tickets

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Hotel Reservations: Attendees are responsible to reserve and pay for their own accommodations. Please contact the Crescent Hotel Fort Worth for availability and let us know if we can help. The hotel has a 48 hour cancellation policy.

Consortium Members: Instructions for seats included in your Membership level were sent via email. Please contact support@serviceinnovation.org with any questions.

Members collaborate at breakfast during Member Summit 2023.
People from AARP and Novavax smiling at Member Summit 2023
An attendee describes his Open Space session at Member Summit 2023

Agenda At a Glance

Detailed agenda with times and locations here.

Monday, April 8

5 – 6:30 pm Welcome Reception

Our experience begins with an included welcome reception on Monday evening. Plan to arrive at the Crescent in time to settle in and join us!

Tuesday, April 9

9 am to 5 pm followed by group dinner at the Modern Art Museum

Breakfast, lunch, morning & afternoon breaks, reception and dinner included

Morning: general session exploring themes including the intersection of empathy and AI. Afternoon breakout sessions will feature current work of Consortium Members.

Wednesday, April 10

9 am to 5 pm: Open Space Sessions
Breakfast, lunch, and morning & afternoon breaks included

Open Space sessions today – always a favorite among Members – where attendees build the agenda based on their most pressing topics. Previous topics have included:

  • AI use cases for customer service
  • Knowledge enablement for large enterprises
  • Intelligent Swarming smorgasbord
  • KCS as assessment of organizational culture
  • Measuring significance instead of success

Thursday, April 11

9 am to 12 noon: General Session
Breakfast and morning break included

We’re back together for a handful of presentations and to get clarity on takeaways from the week; getting ready to return to the day-to-day with new ideas and new connections.

A Special Venue

The Crescent Hotel Fort Worth is a brand new hotel located in the heart of the Cultural District, just across the street from the Modern Art Museum of Fort Worth, where we’ll have a group dinner on Tuesday night. The hotel is located 26 miles away from the Dallas Fort Worth Airport, and 36 miles from Dallas Love Field.

The Crescent Hotel Fort Worth
Modern Art Museum of Fort Worth

Thank you to our dinner sponsors!

Coveo logo
NICE CXone logo
SearchUnify logo
Upland RightAnswers logo

Hear from Previous Attendees

Lana Kosnik and Jason O'Donnell at Member Summit 2023

I liked the variety of formats. There were presentations with everyone together, small group sessions, and the wonderful Open Space. The variety made it easy to stay engaged. It was also nice to have most meals together as a group. Conversation at meals came easily and it encouraged me to connect with more people.

Lana Kosnik, Upland Software
Lynette Ledoux and friends at Member Summit 2023

What did I find most valuable about my experience at the Summit? The energy, camaraderie, free-flowing ideas, and commitment to the philosophy and methodology that you have authored, invested in, and continued to evolve.

Lynette Ledoux, SearchUnify
Patrick Vescio and Kelly Murray at Member Summit 2023

I think Open Space is always a valuable experience. The ability to talk with, connect, and explore a variety of topics with so many niche experts like this is such a unique experience you can’t really get at other industry type events where most of the time you are just “talked at”.

Patrick Vescio, Braze

Attendees

Professionals from these companies, and more, attended last year!

This think tank has given me so much more than theory; it has provided exciting, real world application that I can take back to my teams and those around me. Don’t miss out on the opportunity to hear from some of the most brilliant minds in the industry.

Kendall Brenneise, F5 (named Consortium Innovator at Member Summit 2023)
Kendall Brenneise, Innovator

Why You Should Attend

Hear what others are doing

Member Summit attendees come from organizations at every stage of implementing, maturing, and innovating on Consortium methodologies like KCS and Intelligent Swarming. No matter where you are in a transformation lifecycle, you will walk away with new ideas and practical techniques to move your organization forward. 

Your urgent topics drive the agenda

With a full day of Open Space, a technique of building the agenda together, you will have the opportunity to propose and attend deep dive sessions with your thought-leading peers. Member Summit is about interaction and engagement; what’s on your mind drives the discussions. Attendees often say Open Space is their favorite part of our events.

Make connections

Interesting people, important topics, nice places: we aim for rich discussions in a high trust environment. We create space in the agenda for interaction, limit the number of attendees, and leave titles at the door. Sharing experiences is how the community learns!

Get ready for the future

Under day-to-day pressure, it’s sometimes hard to keep the big picture in mind. While we’ll spend time on operational topics, we also offer time to explore what’s on the horizon so that we can co-create the future of customer engagement.

The Consortium staff is here to help! Let us know what other information we can provide to help make the case for your attendance.

The Fine Print

Cancellation Policy

  • To make any changes or cancel, contact support@serviceinnovation.org.
  • Registration can be transferred to another attendee up to the start of the Member Summit.
  • Cancellations made on or before March 25 will be refunded minus a $175 cancellation fee.
  • Cancellations made between March 26 and April 1 will be refunded minus a $1000 cancellation fee.
  • Cancellations made after April 1 are non-refundable. You will be given a credit for the registration fee, less $1000, which can be used toward another Consortium event. The credit will be valid for one year.

KCS is a registered service mark of the Consortium for Service Innovation. By registering for this event, I am agreeing to abide by the Member Rules of Conduct and the Photo Policy.