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Explore the emerging landscape of agentic AI and the role knowledge management plays within it. This session will unpack the key types of agentic artifacts—what they are, how they function, and how effective knowledge practices form the foundation for trustworthy, context-aware AI systems.
- Cut through the hype and learn what agents really are
- See how orchestrators, workers, and content repositories fit into the knowledge ecosystem
- Understand when structure matters, and how AI can create it in real time
- Discover where KCS naturally aligns with agentic workflows
This event will be recorded and shared with Consortium Members.
This session is the first in a three-part series about the intersection of agentic AI and customer engagement. Consortium Members have access to recaps and recordings below (requires member login)
- November 13 replay: Agentic AI Meets Knowledge Management
- December 17, 2025: Data Science Essentials for AI-Driven Knowledge
- January 14, 2026 replay: Enabling AI Agents with KCS and Intelligent Swarming
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KCS and Intelligent Swarming are registered service marks of the Consortium for Service Innovation. By registering for this event, I am agreeing to abide by the Member Rules of Conduct and the Photo Policy.