Virtual Event
- This event has passed.
Virtual Event
June 20, 2024 – 8:00 am – 9:00 am PDT
Join us for a KCS Verified Vendor presentation from RightAnswers!
Lana Kosnik and Alex Baker will highlight the importance of a solid coaching program for sustained success in a KCS environment.
They will showcase:
- How to leverage your knowledge base to enable a coaching program
- Coaching considerations from the perspectives of the coaches, coachees, and KCS program managers or knowledge base administrators
- Methods to get a more wholistic view of a coaching ecosystem
KCS and Intelligent Swarming are registered service marks of the Consortium for Service Innovation. By registering for this event, I am agreeing to abide by the Member Rules of Conduct and the Photo Policy.