KCS Certifications
The Consortium for Service Innovation is the only authorized certifying body for KCS (Knowledge-Centered Service).
Certifications
KCS v6 Fundamentals
Entry-level certification to ensure common understanding of KCS basics.
The exam is based on material outlined in the KCS v6 Fundamentals Study Guide and designed with the following question in mind: If you hired someone to capture, structure, and reuse knowledge based on interactions, what would you expect them to know and understand about KCS?
- Prerequisites: The KCS v6 Fundamentals interactive online training is recommended but not required.
- Format and Pricing: $95 online, non-proctored exam of about 25 questions with a 60 minute time limit. Bundle the exam with the KCS v6 Fundamentals online course for $195 or purchase the course separately for $145. See online course catalog.
KCS v6 Practices
Advanced certification to demonstrate thorough, deep, and broad understanding of KCS.
The exam is based on material outlined in the KCS v6 Practices Study Guide and designed with the following question in mind: If you hired someone to manage or advise you on a KCS adoption, what would you expect them to know?
- Prerequisites: Attending a KCS v6 Practices Workshop is recommended but not required. Many KCS v6 Practices Workshops provide an option that includes the certification exam.
- Format and Pricing: $450 proctored exam of about 65 scenario-based, multiple choice questions with a 2 hour time limit. No supporting materials are allowed.
KCS v6 Trainer
Advanced certification for experienced trainers who intend to sell and deliver KCS training to people outside their company.
The exam is based on material outlined in the KCS v6 Trainer Certification Study Guide and qualifies someone to teach the KCS Overview, KCS v6 Practices (1.5 day, 2 day, or 2.5 day), and the KCS Leadership workshops.
- Prerequisites: KCS v6 Practices certification and attend a KCS v6 Practices Workshop
- Format and Pricing: $650 proctored exam of about 36 fill-in-the-blank questions with a 90 minute time limit. No supporting materials are allowed. The exam is just one of several steps required to become a KCS v6 Certified Trainer.
KCS v6 Internal Trainer
Advanced certification for experienced trainers who intend to deliver KCS training within a specific company.
The exam is based on material outlined in the KCS v6 Trainer Certification Study Guide and qualifies someone to teach the KCS Overview, KCS v6 Practices (1.5 day, 2 day, or 2.5 day), and the KCS Leadership workshops, as well as facilitate the KCS Assessment and Design Sessions for functions within your organization.
- Prerequisites: KCS v6 Practices certification and attend a KCS v6 Practices Workshop
- Format and Pricing: $650 proctored exam of about 36 fill-in-the-blank questions with a 90 minute time limit. No supporting materials are allowed. The exam is just one of several steps required to become a KCS v6 Certified Internal Trainer.
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- Certified people are issued Digital Badges
- Find KCS Certified people
- Team training & certification purchase options
- Consortium Members: purchase bulk certifications at a discount
The Consortium for Service Innovation, home of the KCS Academy, is the only authorized certifying body for KCS®.