KCS Certifications

Knowledge-Centered Service is a globally recognized best practice for creating and maintaining knowledge in knowledge-intensive environments.  KCS Certifications from the KCS Academy provide professional recognition for individuals that have achieved certain levels of understanding and comprehension of the methodology and practices.  Let employers and others know you are versed in a recognized standard for knowledge management by becoming certified.

The KCS Academy is the source for KCS® resources and the only authorized certifying body for KCS. See a full description of our offerings below.

Certifications

KCS v6 Fundamentals is an entry-level certification to ensure common understanding of KCS basics.

The exam is based on material outlined in the KCS v6 Fundamentals Study Guide and designed with the following question in mind: If you hired someone to capture, structure, and reuse knowledge based on interactions, what would you expect them to know and understand about KCS? See full details in the KCS v6 Fundamentals Certification Instructions.

KCS v6 Practices is an advanced certification to demonstrate thorough, deep, and broad understanding of KCS.

The exam is based on material outlined in the KCS v6 Practices Study Guide and designed with the following question in mind: If you hired someone to manage or advise you on a KCS adoption, what would you expect them to know? See full details in the KCS v6 Practices Certification Instructions.

  • Prerequisites: Attending a KCS v6 Practices Workshop is recommended but not required. Many KCS v6 Practices Workshops provide an option that includes the certification exam.
  • Format and Pricing: $450 proctored exam of about 65 scenario-based, multiple choice questions with a 2 hour time limit. No supporting materials are allowed.

KCS v6 Trainer is an advanced certification for experienced trainers who intend to sell and deliver KCS training.

The exam is based on material outlined in the KCS v6 Trainer Certification Study Guide and qualifies someone to teach the KCS Overview, KCS v6 Practices (1.5 day, 2 day, or 2.5 day), and the KCS Leadership workshops. See full details in the KCS v6 Certified External Trainer Instructions.

KCS v6 Internal Trainer is an advanced certification for experienced trainers who intend to deliver KCS training within a specific company.

The exam is based on material outlined in the KCS v6 Trainer Certification Study Guide and qualifies someone to teach the KCS Overview, KCS v6 Practices (1.5 day, 2 day, or 2.5 day), and the KCS Leadership workshops, as well as facilitate the KCS Assessment and Design Sessions for functions within your organization. See full details in the KCS v6 Certified Internal Trainer Instructions.