Virtual Event
- This event has passed.
Virtual Event
May 20 – 8:00 am – 9:00 am PDT
Come hear about the evolution of the most reliable foundation for both human-assisted and automated customer engagement.
Join this webinar for a first look at the next era for KCS which enables organizations to:
- Harvest accurate data to power Agentic AI and GenAI tools
- Answer questions quickly with the latest collective knowledge
- Focus on new issues by optimizing self-service for known issues
- Drive data-driven improvements for products and services
KCS provides a methodology and set of practices for consistently capturing information in a way that is both structured enough to be useful, and dynamic enough to suit a rapidly changing environment.
You will learn:
- Why agentic support is unscalable and risky without reliable knowledge practices.
- How has KCS evolved for 30+ years
- How the reorganization of the methodology helps practitioners apply KCS to any knowledge-intensive environment.
- What’s next after the publication of the new Practices Guide.
As Seen In
This event will be recorded and shared via email with anyone who registers.
KCS and Intelligent Swarming are registered service marks of the Consortium for Service Innovation. By registering for this event, I am agreeing to abide by the Member Rules of Conduct and the Photo Policy.