Shape the Future of Customer Engagement
Service Innovation Summit 2026
April 28-30, 2026 in Scottsdale, Arizona
Where forward-thinking experts explore AI, Knowledge Management, and the future of customer engagement.
Explore our Initiatives
Improve your business and workforce with Member-tested methodologies.
Knowledge-Centered Service (KCS)
Fuel continuous improvement across your business with organizational knowledge.
Intelligent Swarming
A smarter way to align people with work.
Predictive Customer Engagement
Proactive value and automation health.
Customer Experience
Increase value via service excellence.
Leadership in an Adaptive Organization
Embrace your organization as a network.
Become a Member
Help move our work forward in a trusted community with industry peers.
Membership Experience includes:
- Direct influence on globally-adopted models.
- Exclusive events and working groups.
- More detailed insights from fellow Member companies.
- Slack Workspace to connect with Members who generously share their wisdom.
- Members-Only Wiki of shared resources and developing work.
- Member Services to improve leadership alignment, practitioner skills, and service strategy.
Consortium Member Companies chart the course for exploration.
A nonprofit think tank focused on customer engagement.
We bring together experienced practitioners, digital transformation leaders, and forward-thinking executives to co-create innovative operational models.
Organizations around the world have adopted our methodologies, including KCS and Intelligent Swarming, to enhance customer and employee success and to drive continuous business improvement.
