Member Summit 2020

Join us March 30-April 2 at the brand new Austin Proper Hotel to discuss the ever-accelerating transformation services organizations face as customer engagement becomes the focus across the enterprise.

We Create Space to Think

The Consortium is a nonprofit alliance of service and support organizations focused on innovation around customer engagement, productivity, and success.

Members create innovative operational models through a process of collective thinking and experience. The Consortium’s work integrates academic research and emerging business trends with members’ operational perspectives. The results are new strategies and models that improve the customer experience. Explore membership options, or check out our work below.

Intelligent Swarming: A Framework for Collaboration

Released at the 2019 Member Summit, this Framework for Collaboration is intended to capture the why and what of Intelligent Swarming℠: a dramatically different way to organize people and work.

Where Industry Leaders Collaborate

Benefactor and Sponsor Level Members