Consortium for Service Innovation
A non-profit alliance of service and support organizations focused on innovation around customer engagement, productivity, and success.
Intelligent Swarming℠ (Agile Collaboration) is a dramatically different way to organize people and work. It challenges 30 years of accepted practice and structure in support.
Released at the 2019 Member Summit, this Framework for Collaboration is intended to capture the why and what of Intelligent Swarming.
The Consortium is a nonprofit alliance of service and support organizations focused on innovation around customer engagement, productivity, and success.
Members create innovative operational models through a process of collective thinking and experience. The Consortium’s work integrates academic research and emerging business trends with members’ operational perspectives. The results are new strategies and models that improve the customer experience.
“The Consortium provides an opportunity to understand and capitalize on emerging trends. I have more confidence in some of the transformational things I’m trying because of conversations with Consortium members.”
Steve Young, VP Business Process & Technology, Hewlett-Packard Enterprise
