Member Summit 2019

Join us outside Boston at the 27th Annual Member Summit to discuss Big Knowledge and Digital Automation, including:

  • Agile Customer Engagement (KCS + Intelligent Swarming + Predictive Customer Engagement)
  • Communicating the value of knowledge outside of support
  • AI as an enabler (opportunities to enhance the customer experience)
Information and registration

We Create Space to Think

The Consortium is a nonprofit alliance of service and support organizations focused on innovation around customer engagement, productivity, and success.

Members create innovative operational models through a process of collective thinking and experience. The Consortium’s work integrates academic research and emerging business trends with members’ operational perspectives. The results are new strategies and models that improve the customer experience.

Consortium Swirl

Knowledge-Centered Service (KCS) v6

Interconnected nodes in a rough globe

Intelligent Swarming

Infinity Loop

Customer Experience Initiative

5 figures

Leadership Framework

Innovating Around Customer Success

“The Consortium provides an opportunity to understand and capitalize on emerging trends. I have more confidence in some of the transformational things I’m trying because of conversations with Consortium members.”

Steve Young, VP Business Process & Technology, Hewlett-Packard Enterprise

Where Industry Leaders Collaborate

Benefactor and Sponsor Level Members