Move your organization forward
Use proven approaches to optimize customer & company value
We offer many free resources to promote widespread adoption of industry best practices and foster innovation. Consortium Membership enables more insights from fellow Members and exclusive opportunities for collaboration, learning, and personalized guidance.
Knowledge-Powered AI
Intelligent Ecosystems
Knowledge-Centered Success (KCS) is the most reliable system for human and AI-powered engagement driving:
- Operational Efficiency
- AI-Powered Services
- New Value Opportunities
On Demand Training
Self-Paced courses and certifications to:
- Enhance customer experience
- Accelerate employee productivity
- Boost collaboration
Tech Stack Support
Join Communities of Practice (CoPs) to learn from peers already using the same tools:
- Salesforce
- ServiceNow
- Coveo
Change Management
Leadership in Action
Build leadership presence, get the most out of your team, communicate strategy and vision, and navigate ambiguity.
Value Inventory
Facilitated by Certified Coach Kelly Murray, articulate your top ten values at work to create a personal decision making framework.
Free for Members | Public Fee $150
Executive Symposium
How to approach leadership challenges and leadership development during rapid change.
September 22 & 23 | 8 – 11 am Pacific
Metrics and ROI
Evolving Value
The organizations that thrive in the next era will be the ones capable of translating operational realities into meaningful value narratives for different audiences.
Measure What Matters
It’s time for leaders to reposition service organizations as the value engine delivering insights to grow revenue and trust.
Free for Members | Public Ticket $125
AI Paradox Workshop
Facilitated by Executive Director Matt Seaman and tailored for your team, gain a shared view of the current AI landscape and clarity for opportunities for your organization.
Questions about Membership? Schedule time with our Director of Member Engagement or email our Community Success Manager.
Consortium for Service Innovation resources are co-created by industry leading companies
