Open to Consortium Members only. Hear how Ping Identity uses a KCS licensing model with just two roles, and brainstorm improvements to the Practices Guide.
Open to Consortium Members only. A discussion about the fundamentals required to fulfill the promises of successful self-service and AI implementations.
Open to the public. Join us for small group discussions facilitated by experienced practitioners.
Open to Consortium Members only. Join us in Hannover to discuss challenges and opportunities of knowledge sharing in European organizations.
Open to the public. David Kay from DB Kay and Associates demonstrates over a dozen ways that GenAI can make KCS quicker and easier.
Open to the public. Join Consortium staff as they provide an overview of the 2023 work of the Members of the Consortium for Service Innovation.