Revisiting the things we've learned and charting the course for future conversations. This event is open to Consortium Members only. Join Kelly Murray from the Consortium for Service Innovation for a conversation around social media and communities as support channels. Previous Consortium work has led us to three tenets to govern these interactions: Monitor, Listen, … Continue reading Consortium Conversation: Social Networks, Communities, and Support

If KCS seeks to create content that's finable and usable by the intended audience, and that's it, then what else is possible? This event is open to Consortium Members only. Can we possibly be "doing KCS" if we're not using an article template? What has to be in place to allow other types of content … Continue reading Knowledge-Centered Success: Team Meeting