Daniel Miller from Geotab will discuss how to build a Knowledge Domain Expert process to identify and deal with zero result searches on your knowledge base.As always, there will be time for questions and discussion.KCS is a registered service mark of the Consortium for Service Innovation.

Join us in Santa Clara for a one day KCS® Coach Workshop and take your KCS implementation to the next level. KCS Coaches look after the most important part of a KCS implementation: the people doing the work.  The creator of the KCS coaching curriculum, Beth Haggett, MSW, LCSW, PhD, will help us: Understand what makes … Continue reading KCS Coach Workshop

Join us in Santa Clara for a one day event focused on bringing the KCS® community together for Knowledge-Centered Service content, conversations, and connections.The KCS Academy, the network of resources and practitioners for KCS (the knowledge and content management best practice), is hosting a one-day conference.  Come participate in conversations about:KCS implementation challenges and best … Continue reading KCS Academy World Tour: Silicon Valley 2020

Please register here for dial-in attendance.   While it is preferable to have everyone attend in person, dial-in will be available during certain times for those who are not able to travel.  Please see the meeting agenda for dial-in times.  Keep in mind that the topics are often fluid and not necessarily covered at an exact time. Technology … Continue reading Predictive Customer Engagement Team Meeting (Online)

Register on this page to attend the meeting in person.  To attend online only, please click here. Save the date to join us in Boston, MA for a team meeting on Predictive Customer Engagement.  Details to follow. Agenda Coming SoonWednesday 9:00 am to 5:00 pmThursday 9:00 am to 5:00 pmAirport: Boston Logan International Airport (BOS)~ 20 minutes … Continue reading Predictive Customer Engagement Team Meeting (In Person)

Marc Noble from Waters will udpate us on their KCS journey including challenges with Field Services and their current Knowledge Domain Expert hybrid.As always, there will be time for questions and discussion.KCS is a registered service mark of the Consortium for Service Innovation.

2020 Member Summit: convening Monday evening, March 30 at 7:30 pm, and adjouring Thursday, April 2 at 12:00 noon.  Join us in Austin, Texas at the 28th Annual Member Summit where we will discuss the ever-accelerating transformation services organizations face as customer engagement becomes the focus across the enterprise. Future innovation in services will be … Continue reading Member Summit 2020

Member Summit Guest ProgramSpouses and guests are invited to attend the welcome/dessert reception on Monday evening, the group dinner on Tuesday evening, and the breakfast buffet on Tuesday, Wednesday, and Thursday.On Monday, March 30, the welcome/dessert reception will start at 7:30pm.On Tuesday, March 31, the group dinner will start at 6:00pm.On Tuesday, Wednesday, and Thursday … Continue reading Member Summit 2020 Guest Program

Register on this page to attend the meeting in person.  To attend online only, please click here. One of the most important things we can do to sustain interest in KCS is to provide to knowledge workers visibility to the impact their KCS work is having. As we think about the evolution of KCS, an … Continue reading Enhancing KCS Roles Team Meeting (In Person)

Please register here for dial-in attendance.   While it is preferable to have everyone attend in person, dial-in will be available during certain times for those who are not able to travel.  Please see the meeting agenda for dial-in times.  Keep in mind that the topics are often fluid and not necessarily covered at an exact time. Technology … Continue reading Enhancing KCS Roles Team Meeting (Online)

Join us in Amsterdam for a two-day event focused on bringing the KCS® community together for Knowledge-Centered Service content, conversations, and connections. The KCS Academy, the network of resources and practitioners for KCS (the knowledge and content management best practice), is hosting a one-day conference.  Come participate in conversations about:KCS implementation challenges and best practicesCreating a … Continue reading KCS Academy World Tour: Amsterdam 2020