Virtual Member Summit 2020

Zoom

Impacts and implications of this year's accelerated digital transformation. This event is open to Consortium Members only. Join us to discuss the impacts and implications of this year’s accelerated digital transformation. We’ll hear member experiences from athenahealth, Akamai, Poly, F5 Networks, Dell Technologies, PTC, and more around topics including: Leveraging KCS content for digital automation … Continue reading Virtual Member Summit 2020

Member Summit Recap

Zoom

A summary of the 2020 Member Summit. Join Executive Director Matt Seaman for a recap of the 2020 Member Summit and hear an update on the great work Consortium members presented there. As always, there will be time for questions and discussion.

KCS Aligned Vendor Series: Optimize for Service Success

Zoom

Coveo's Bonnie Chase discusses how to improve the capacity and efficiency of your knowledge-centered organization Today’s support leaders know that going digital isn’t enough - that strong content practices and robust measurement are the only way to deliver the service experiences your customers expect across every channel. Experiences need to be optimized to meet the … Continue reading KCS Aligned Vendor Series: Optimize for Service Success

Knowledge as a Service: Team Meeting

Zoom

As more companies use KCS across the organization, it's time to explore Knowledge as a Service. This event is open to Consortium Members only. Save the date for a conversation around Knowledge as a Service. What does that mean and how is it different from what we're doing now? We'll also review updates to existing … Continue reading Knowledge as a Service: Team Meeting

Consortium Member Update

Zoom

A year-end summary on the work of the Consortium for Service Innovation. Members and non-members alike are invited to join Matt Seaman, Kelly Murray, and Arnfinn Austefjord as they provide an overview of the recent work of the Consortium for Service Innovation, including: Measuring Self-Service Success The KCS v6 Knowledge Domain Analysis Reference Guide Summaries … Continue reading Consortium Member Update