Join Us

Set a new standard for service excellence.

Engage with industry peers who are setting a new standard for service excellence
Define emerging practices in service, support, and customer experience improvement
Bridge the gap between theory and operational reality

More information on the value of Consortium membership.

All levels of Consortium membership include:

All Member company employees granted access to the Consortium Members-only wiki, where notes and presentations from all events are shared
All Member company employees granted access to the Consortium Slack Workspace, for asynchronous collaboration with other Members
Special Member rates on the Annual Member Summit, Annual Executive Summit, KCS Academy World Tour events, and Member services
Unlimited participation in monthly Web Session conference calls
Invitations to ongoing Program Team Meetings
Distribution of Member updates, white papers, and briefs
Individual development and networking opportunities with a leading peer group
Industry-level perspective and strategic-level thinking
Members agree to abide by the Consortium Member Rules of Conduct

Level Summary

Programs & Services	Participant	Participant Plus	Sponsor	Benefactor
Web Session Calls and Member Wiki access	Unlimited participation	Unlimited participation	Unlimited participation	Unlimited participation
Program Teams	1 attendee per meeting	2 attendees per meeting	3 attendees per meeting	Unlimited participation
KCS v6 Fundamentals Course & Exam	N/A	10 seats ($1,950 value)	15 seats ($2,925 value)	25 seats ($4,875 value)
Digital Transformation Fundamentals	N/A	10 seats ($950 value)	15 seats ($1,425 value)	25 seats ($2,375 value)
Managing in a Digital Economy	N/A	10 seats ($950 value)	15 seats ($1,425 value)	25 seats ($2,375 value)
Member Summit	Member discount	2 attendees ($5,790 value)	2 attendees ($5,790 value)	3 attendees ($8,685 value)
Executive Summit	Member discount	Member discount	1 attendee ($3,000 value)	2 attendees ($6,000 value)
Leadership Committee	N/A	N/A	1 attendee	2 attendees
Executive Briefings (aligns to member’s annual planning process)	Member discount	Member discount	1 per year ($1,800 value)	2 per year ($3,600 value)
Management Workshop	Member discount	Member discount	1 day ($3,600 value)	1 day ($3,600 value)
Practitioner Workshop	Member discount	Member discount	1/2 day ($1,800 value)	1 day ($3,600 value)
Opportunity Assessment	Member discount	Member discount	Member discount	Free in the first year ($12,500 value)
Additional Services (including bulk purchases & unlimited use licenses)	10% discount	15% discount	20% discount	25% discount
Annual Dues	$9,900	$16,000	$23,000	$45,000

Find additional details on Member events and activities here.

1. Participant

Open to companies of any size wishing to participate in Consortium activities at the operational level.

Unlimited participation in the Members-only wiki and Slack Workspace, and on monthly Web Session conference calls
One representative per face-to-face Program Team Meeting, unlimited access to Virtual Team Meetings
Attend the Annual Member Summit at the discounted member rate
Attend the Annual Executive Summit at the discounted member rate
10% discount off list price of all Consortium-offered services (assessments and workshops)
Annual dues: $9,900

2. Participant Plus

Open to companies of any size wishing to have multiple participants at the operational level.

Unlimited participation in the Members-only wiki and Slack Workspace, and on monthly Web Session conference calls
Ten seats for each of the current KCS Academy online training offerings: the KCS v6 Fundamentals course and exam, Digital Fundamentals, and Managing in a Digital Economy
Two representatives per face-to-face Program Team Meeting, unlimited access to Virtual Team Meetings
Two complimentary seats at the Annual Member Summit ($5,790 value)
Attend the Annual Executive Summit at the discounted member rate
15% discount off list price of all Consortium-offered services (assessments and workshops)
Annual dues: $16,000

Open to companies of any size wishing to participate in Consortium activities at both operational and executive/strategic levels. Sponsors are often early adopters of the methodologies and have influence over the definition and development of the concepts.

Unlimited participation in the Members-only wiki and Slack Workspace, and on monthly Web Session conference calls
Fifteen seats for each of the current KCS Academy online training offerings: the KCS v6 Fundamentals course and exam, Digital Fundamentals, and Managing in a Digital Economy
Three representatives per face-to-face Program Team Meeting, unlimited access to Virtual Team Meetings
Two complimentary seats at the Annual Member Summit ($5,790 value)
One complimentary seat at the Annual Executive Summit ($3,000 value)
One seat on the Consortium’s Leadership Committee
One Executive Briefing per year, aligning to member’s annual planning process ($1,800 value)
One one-day Management Workshop per year ($3,600 value). For first- and second-line managers. Customizable, intended to focus on the latest KCS management practices and performance assessment.
One half-day Practitioner Workshop per year ($1,800 value).
20% discount off list price of all Consortium-offered services (assessments and workshops)
Annual dues: $23,000

4. Benefactor

Intended for Fortune 500 companies with multiple divisions for whom the work of the Consortium is relevant and who would like to have multiple people participating at both strategic and operational levels. Benefactors are often the early adopters of the methodologies and have significant influence over the definition and development of the concepts.

Unlimited participation in the Members-only wiki and Slack Workspace, and on monthly Web Session conference calls
Twenty-five seats for each of the current KCS Academy online training offerings: the KCS v6 Fundamentals course and exam, Digital Fundamentals, and Managing in a Digital Economy
Unlimited participation in Program Team Meetings
Three complimentary seats at the Annual Member Summit ($8,685 value)
Two complimentary seats at the Annual Executive Summit ($6,000 value)
Two seats on the Consortium’s Leadership Committee
Two Executive Briefings per year, aligning to member’s annual planning process ($3,600 value)
One one-day Management Workshop per year ($3,600 value). For first- and second-line managers. Customizable, intended to focus on the latest KCS management practices and performance assessment.
One one-day Practitioner Workshop per year ($3,600 value).
Opportunity Assessment: performed in the first year of membership ($12,500 value)
25% discount off list price of all Consortium-offered services (assessments and workshops)
Annual dues: $45,000

5. Regional Participant

In order to support the growing interest in KCS outside of North America, the Consortium is introducing a Regional Participant level membership in Europe. Regional Participant membership will enable people based in European and neighboring countries to participate in two team meetings hosted in Europe each year. Member benefits include:

Unlimited participation in the Members-only wiki and Slack Workspace, and on monthly Web Session conference calls
Two representatives per face-to-face Program Team Meeting (European locations only*)
Attend the Annual Member Summit at the discounted member rate
Attend the Annual Executive Summit at the discounted member rate
10% discount off list price of all Consortium-offered services (assessments and workshops)
Annual dues: $4,950

*The Regional Participant Membership does not include participation in team meetings held in the US. To participate in both European and US team meetings, please join at the Participant or higher level membership.