Set a new standard for service excellence.

  • Engage with industry peers who are setting a new standard for service excellence
  • Define emerging practices in service, support, and customer experience improvement
  • Bridge the gap between theory and operational reality

More information on the value of Consortium membership.

All levels of Consortium membership include:

Level Summary

Programs & ServicesParticipantParticipant PlusSponsorBenefactor
Web Session Calls
and Member Wiki access
Unlimited participationUnlimited participationUnlimited participationUnlimited participation
Program Teams
(working groups)
1 attendee per meeting2 attendees per meeting3 attendees per meetingUnlimited participation
KCS v6 Fundamentals
Course & Exam
N/A10 seats
($1,950 value)
15 seats
($2,925 value)
25 seats
($4,875 value)
Digital Transformation FundamentalsN/A10 seats
($950 value)
15 seats
($1,425 value)
25 seats
($2,375 value)
Managing in a Digital
Economy
N/A10 seats
($950 value)
15 seats
($1,425 value)
25 seats
($2,375 value)
Member SummitMember discount2 attendees
($5,790 value)
2 attendees ($5,790 value)3 attendees
($8,685 value)
Executive SummitMember discountMember discount1 attendee ($3,000 value)2 attendees
($6,000 value)
Leadership CommitteeN/AN/A1 attendee2 attendees
Executive Briefings
(aligns to member’s annual planning process)
Member discountMember discount1 per year ($1,800 value)2 per year
($3,600 value)
Management WorkshopMember discountMember discount1 day
($3,600 value)
1 day
($3,600 value)
Practitioner WorkshopMember discountMember discount1/2 day
($1,800 value)
1 day
($3,600 value)
Opportunity AssessmentMember discountMember discountMember discountFree in the first year ($12,500 value)
Additional Services
(including bulk purchases
at the KCS Academy)
10% discount15% discount20% discount25% discount
Annual Dues$9,900$16,000$23,000$45,000

Find additional details on Member events and activities here.

1. Participant

Open to companies of any size wishing to participate in Consortium activities at the operational level.

2. Participant Plus

Open to companies of any size wishing to have multiple participants at the operational level.

  • Unlimited participation in the members-only wiki and on monthly Web Session conference calls
  • Ten seats for each of the current KCS Academy online training offerings: the KCS v6 Fundamentals course and exam, Digital Fundamentals, and Managing in a Digital Economy
  • Two representatives per face-to-face Program Team Meeting, unlimited access to Virtual Team Meetings
  • Two complimentary seats at the Annual Member Summit ($5,790 value)
  • Attend the Annual Executive Summit at the discounted member rate
  • 15% discount off list price of all Consortium-offered services (assessments and workshops)
  • Annual dues: $16,000

Open to companies of any size wishing to participate in Consortium activities at both operational and executive/strategic levels. Sponsors are often early adopters of the methodologies and have influence over the definition and development of the concepts.

  • Unlimited participation in the members-only wiki and on monthly Web Session conference calls
  • Fifteen seats for each of the current KCS Academy online training offerings: the KCS v6 Fundamentals course and exam, Digital Fundamentals, and Managing in a Digital Economy
  • Three representatives per face-to-face Program Team Meeting, unlimited access to Virtual Team Meetings
  • Two complimentary seats at the Annual Member Summit ($5,790 value)
  • One complimentary seat at the Annual Executive Summit ($3,000 value)
  • One seat on the Consortium’s Leadership Committee
  • One Executive Briefing per year, aligning to member’s annual planning process ($1,800 value)
  • One one-day Management Workshop per year ($3,600 value). For first- and second-line managers. Customizable, intended to focus on the latest KCS management practices and performance assessment.
  • One half-day Practitioner Workshop per year ($1,800 value).
  • 20% discount off list price of all Consortium-offered services (assessments and workshops)
  • Annual dues: $23,000

4. Benefactor

Intended for Fortune 500 companies with multiple divisions for whom the work of the Consortium is relevant and who would like to have multiple people participating at both strategic and operational levels. Benefactors are often the early adopters of the methodologies and have significant influence over the definition and development of the concepts.

  • Unlimited participation in the members-only wiki and on monthly Web Session conference calls
  • Twenty-five seats for each of the current KCS Academy online training offerings: the KCS v6 Fundamentals course and exam, Digital Fundamentals, and Managing in a Digital Economy
  • Unlimited participation in Program Team Meetings
  • Three complimentary seats at the Annual Member Summit ($8,685 value)
  • Two complimentary seats at the Annual Executive Summit ($6,000 value)
  • Two seats on the Consortium’s Leadership Committee
  • Two Executive Briefings per year, aligning to member’s annual planning process ($3,600 value)
  • One one-day Management Workshop per year ($3,600 value). For first- and second-line managers. Customizable, intended to focus on the latest KCS management practices and performance assessment.
  • One one-day Practitioner Workshop per year ($3,600 value).
  • Opportunity Assessment: performed in the first year of membership ($12,500 value)
  • 25% discount off list price of all Consortium-offered services (assessments and workshops)
  • Annual dues: $45,000

5. Regional Participant

In order to support the growing interest in KCS outside of North America, the Consortium is introducing a Regional Participant level membership in Europe. Regional Participant membership will enable people based in European and neighboring countries to participate in two team meetings hosted in Europe each year. Member benefits include:

*The Regional Participant Membership does not include participation in team meetings held in the US. To participate in both European and US team meetings, please join at the Participant or higher level membership.


Find additional details on Member events and activities here.

For information about upcoming scheduled events, please visit the Events page.


The Fine Print

  • All Consortium Member Benefits are based on Annual Membership (12-month period from renewal date)
  • Benefits which are unused within that 12-month period expire, and do not roll over to the next year of membership.
  • Workshops and engagements are based on availability and need to be organized in advance.  All workshops are intended to be delivered virtually.  In person meetings will incur additional expense. 
  • Benefits are stand alone and cannot be applied to other Consortium or Academy offerings. (Member services, Training Offerings such as workshops, online training, unlimited use license, or others).  
  • Member companies that are eligible for the online training benefit and have already purchased the unlimited use license of the KCS v6 Fundamentals Course may exchange the KCS v6 Fundamentals online training benefit for more KCS v6 Fundamentals exams. Digital Transformation and Managing in a Digital Economy courses can not be exchanged for Fundamentals exams.  
  • Online Training is delivered through the KCS Academy Online Learning Center and cannot be customized for individual member companies as part of the Consortium Member benefit.