Set a new standard for service excellence.
- Engage with industry peers who are setting a new standard for service excellence
- Define emerging practices in service, support, and customer experience improvement
- Bridge the gap between theory and operational reality
More information on the value of Consortium membership.
All levels of Consortium membership include:
- All member company employees granted access to the Consortium members-only wiki, where notes and presentations from all events are shared
- Special member rates on the Annual Member Summit, Annual Executive Summit, KCS Academy World Tour events, and member services
- Unlimited participation in monthly Web Session conference calls
- Invitations to ongoing Program Team Meetings
- Distribution of member updates, white papers, and briefs
- Individual development and networking opportunities with a leading peer group
- Industry-level perspective and strategic-level thinking
- Members agree to abide by the Consortium Member Rules of Conduct.
Level Summary
| Programs & Services | Participant / Plus | Sponsor | Benefactor |
| Web Session Calls and Member Wiki access | Unlimited participation | Unlimited participation | Unlimited participation |
| Program Teams (working groups) | 1 attendee per meeting/ 2 attendees per meeting | 3 attendees per meeting | Unlimited participation |
| Member Summit | Member discount / 2 attendees ($5,790 value) | 2 attendees ($5,790 value) | 3 attendees ($8,685 value) |
| Executive Summit | Member discount | 1 attendee ($2,900 value) | 2 attendees ($5,800 value) |
| Leadership Committee | N/A | 1 seat | 2 seats |
| Executive Briefings (aligns to member’s annual planning process) | Member discount | 1 per year ($1,800 value) | 2 per year ($3,600 value) |
| Management Workshop | Member discount | 1 per year ($2,800 value) | 1 per year ($2,800 value) |
| Opportunity Assessment | Member discount | Member discount | Free in the first year ($12,500 value) |
| Additional Services (including bulk purchases at the KCS Academy) | 10% discount / 15% discount | 20% discount | 25% discount |
| Annual Dues | $9,900 / $16,000 | $23,000 | $45,000 |
1. Participant
Open to companies of any size wishing to participate in Consortium activities at the operational level.
- Unlimited participation in the members-only wiki and on monthly Web Session conference calls
- One representative per face-to-face Program Team Meeting, unlimited access to Virtual Team Meetings
- Attend the Annual Member Summit at the discounted member rate
- Attend the Annual Executive Summit at the discounted member rate
- 10% discount off list price of all Consortium-offered services (assessments and workshops)
- Annual dues: $9,900
2. Participant Plus
Open to companies of any size wishing to have multiple participants at the operational level.
- Unlimited participation in the members-only wiki and on monthly Web Session conference calls
- Two representatives per face-to-face Program Team Meeting, unlimited access to Virtual Team Meetings
- Two complimentary seats at the Annual Member Summit ($5,790 value)
- Attend the Annual Executive Summit at the discounted member rate
- 15% discount off list price of all Consortium-offered services (assessments and workshops)
- Annual dues: $16,000
3. Sponsor
Open to companies of any size wishing to participate in Consortium activities at both operational and executive/strategic levels. Sponsors are often early adopters of the methodologies and have influence over the definition and development of the concepts.
- Unlimited participation in the members-only wiki and on monthly Web Session conference calls
- Three representatives per face-to-face Program Team Meeting, unlimited access to Virtual Team Meetings
- Two complimentary seats at the Annual Member Summit ($5,790 value)
- One complimentary seat at the Annual Executive Summit ($2,900 value)
- One seat on the Consortium’s Leadership Committee
- One Executive Briefing per year, aligning to member’s annual planning process ($1,800 value)
- One one-day Management Workshop per year ($2,800 value). For first- and second-line managers. Customizable, intended to focus on the latest KCS management practices and performance assessment.
- 20% discount off list price of all Consortium-offered services (assessments and workshops)
- Annual dues: $23,000
4. Benefactor
Intended for Fortune 500 companies with multiple divisions for whom the work of the Consortium is relevant and who would like to have multiple people participating at both strategic and operational levels. Benefactors are often the early adopters of the methodologies and have significant influence over the definition and development of the concepts.
- Unlimited participation in the members-only wiki and on monthly Web Session conference calls
- Unlimited participation in Program Team Meetings
- Three complimentary seats at the Annual Member Summit ($8,685 value)
- Two complimentary seats at the Annual Executive Summit ($5,800 value)
- Two seats on the Consortium’s Leadership Committee
- Two Executive Briefings per year, aligning to member’s annual planning process ($3,600 value)
- One one-day Management Workshop per year ($2,800 value). For first- and second-line managers. Customizable, intended to focus on the latest KCS management practices and performance assessment.
- Opportunity Assessment: performed in the first year of membership ($12,500 value)
- 25% discount off list price of all Consortium-offered services (assessments and workshops)
- Annual dues: $45,000
5. Regional Participant
In order to support the growing interest in KCS outside of North America, the Consortium is introducing a Regional Participant level membership in Europe. Regional Participant membership will enable people based in European and neighboring countries to participate in two team meetings hosted in Europe each year. Member benefits include:
- Unlimited participation in the members-only wiki and on monthly Web Session conference calls
- Two representatives per face-to-face Program Team Meeting (European locations only*)
- Attend the Annual Member Summit at the discounted member rate
- Attend the Annual Executive Summit at the discounted member rate
- 10% discount off list price of all Consortium-offered services (assessments and workshops)
- Annual dues: $4,950
*The Regional Participant Membership does not include participation in team meetings held in the US. To participate in both European and US team meetings, please join at the Participant or higher level membership.
For information about upcoming events, please visit the Events page.