Join Us: Member Benefits
Accelerate your success by engaging with industry peers who are setting a new standard for service excellence.
What are you working on? Consortium Membership can help.
Consortium Membership helps companies optimize operational efficiency, customer outcomes, and employee satisfaction.
Member Companies
Member companies represent a mix of business models, regulated industries, and customer-centric organizations, which creates a community with broad perspective and experience.
Sessions per Year
Events, including working sessions and communities of practice, accelerate your innovation and program success by leveraging a global network of peers solving today’s industry-wide challenges.
Expert Connections
Members validate ideas faster and avoid costly mistakes by tapping into each others’ expertise through direct conversations, Member Slack, and captured experience in the Member Only Wiki.
Bridge the Gap Between Research and Results
Join a network of real-world innovators who turn cutting-edge ideas, concepts, and research into actionable operational models powering your success today.
Members of the Consortium for Service Innovation influence the direction of customer engagement, gain an early adopter advantage, and benefit from professional growth through a wide range of opportunities.
Lead Through High Impact Activities
- Solve Your Toughest Challenges: Drive the agenda in interactive forums focused on Member-driven topics that matter most.
- Implement Proven Models Faster: Leverage deep expertise for successful implementation of models like KCS, Intelligent Swarming, and the AI Blueprint.
- Access Exclusive Intelligence: Attend Member-only events to gain insights into industry trends, communities of practice, and new approaches.
- Tap into a Global Network: Exchange high-level strategies, extensive knowledge, and broad experiences with a leading peer group.
- Accelerate Careers: Gain visibility and professional growth opportunities for yourself and your team through industry access at all levels.
- See Benefits per Membership Level
“The Consortium has provided a forum for real ‘out of the box’ thinking. Working with this group has been personally and professionally very rewarding. The willingness of collaborators to try new ideas and the openness to share results is what truly sets the Consortium apart. The methodologies are tried, tested and true and give comfort to any organization seeking to implement – it works!”
Jennifer MacIntosh, Consortium Innovator
Benefits at all Levels
Member Slack
Access to Member Slack to collaborate with other Members, available to all Member company employees
Member Events
Unlimited participation in virtual Member Events, invitations to Member events (based on Membership level)
Member Wiki
Notes and presentations from all events, plus ongoing projects, available to all Member company employees
- Individual development and networking opportunities with a leading peer group
- Industry-level perspective and strategic-level thinking
Benefits per Membership Level
Most organizations find the best value in a Sponsor-level membership.
Descriptions and details for each level: Participant | Participant Plus | Sponsor | Benefactor
Organizations without a North American presence may consider Regional Participant membership.
Questions about Membership? Schedule time with our Director of Member Engagement or email our Community Success Manager.
“We do groundbreaking work with the Consortium that produces dramatic operational efficiencies. Implementing just one or two high-impact ideas makes membership a great value.”
Tom Brennan, Customer Service Transformation Leader
Member Engagement Two Minute Overview
Members connect with each other through events, Member Slack, and the Members-Only Wiki.