- This event has passed.
Solid Knowledge Management has emerged as a nonnegotiable prerequisite for effective AI.
Make the most of your Knowledge-Centered Service (KCS) program while strategically incorporating AI for even greater benefits!
This event has passed. Visit the recap and key takeaways from the event or join us for another event soon!
Join us for practical guidance, expert insights, and actionable takeaways to accelerate your KCS journey. KCS experts will share their successes, lessons learned, and how they have already enhanced their programs with AI.
Takeaways
- Refresh or enhance your strategic framework – we always start with WHY
- Approach knowledge as a system – ongoing change management is required
- Connect AI to KCS with relevant use cases – guidance for the best approach
Who Should Attend?
Ideal for knowledge managers, support leaders, and anyone involved in knowledge sharing who want actionable steps to enhance measurable KCS benefits.
Registration Includes:
- NEW Program Management Workbook ($50 value)
- Access to recordings for one year after the event.
Cost
All tickets include Program Management Workbook ($50 value). Zoom connection info will be sent before the event. Sessions will be live with interactive chat.
- General Admission: $125
- Consortium Members: Included in annual Membership
Agenda Overview
All times Pacific
- 8:00 AM: Welcome & Introductions
- 8:10 AM: Session 1: Foundation for Success
- 9:15 AM: Break
- 9:30 AM: Session 2: Continuous Improvement
- 10:10 AM: Session 3: Use Cases for Automation and AI
- 11:00 AM: Adjourn
Consortium for Service Innovation is a not-for-profit organization and Consortium Members pay annual dues for events like this and to fund all the ongoing work that we share with the public!
KCS and Intelligent Swarming are registered service marks of the Consortium for Service Innovation. By registering for this event, I am agreeing to abide by the Member Rules of Conduct and the Photo Policy.