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A Scrappy-But-Measurable KCS Workflow in Slack

Virtual Event Virtual Event
Virtual Event Virtual Event
May 8 8:00 am 9:00 am PDT
A Scrappy-But-Measurable KCS Workflow in Slack

“No budget? No problem!”

A relentlessly resourceful support leader at Academy to Innovate HR (AIHR), Neal Travis was determined to enable his team to incorporate KCS practices with their existing tools.

He wanted a a non-disruptive and visible way for reps to capture knowledge for customer-facing articles, so he created a Slack-based workflow that tracks knowledge capture and uses custom emojis to automate communication. Join this KCS in Action session to learn how Travis and his team designed the process and how the first few months are going with the new workflow!

General Admission

Open to the Public

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