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Knowledge-Centered Success (KCS)
Learn how to empower anyone to contribute to valuable content that improves employee and customer experience.
Intelligent Swarming
Learn about a smarter way to align people with work in complex, knowledge-intensive environments.
Learn on Your Own
Self-Paced Training
Get grounded in the fundamentals and learn at your own pace with our online courses. Already enrolled? Access your online training in the Learning Center.
The Digital Library
Browse our extensive public resources, including proven practices, real-world examples, and decades of experience.
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Instructor-Led Training
Our global network of Certified Trainers delivers expert learning virtually or in person.
Aligned Services
Our Aligned Services organizations support your adoption and success with a range of professional services and coaching.
Get Certified
Knowledge-Centered Service (KCS)
The Consortium for Service Innovation is the only authorized certifying body for KCS.
Certified People
Visit our Credly page for a list of people with certifications from the Consortium for Service Innovation.
Questions? Find help in our digital library or contact support@serviceinnovation.org
Additional Information
- Request a Workshop from Certified Trainers
- Information about Digital Badges
- Team training & certification purchase options
- Consortium Members: purchase bulk certifications at a discount
The Consortium for Service Innovation is the only authorized certifying body for KCS®.