Consortium for Service Innovation Partner Network
Building better outcomes, together.
Partners of the Consortium for Service Innovation are part of a community committed to advancing customer engagement and helping organizations achieve better business outcomes.
Our partners extend the reach and impact of Consortium practices and ideas through technology, consulting, training, implementation expertise, and thought leadership. Together, we bring practical experience, innovation, and diverse perspectives to help organizations adopt and sustain proven approaches, navigate emerging challenges, and create meaningful value for their customers and their businesses.
Partner with the Consortium
Solution Partners
Solution Partners provide platforms and technology that help organizations turn Consortium practices into business impact.
KCS Verified Tools provide a complete set of capabilities required to enable all eight KCS practices.
KCS Aligned Tools provide targeted capabilities that complement or enable selected KCS practices.
Service Partners
Service Partners help organizations put Consortium practices into action through expertise, guidance, and hands-on support.
KCS Aligned Services support KCS adoption and success with implementation services, consulting, coaching guidance, and adoption support.
Certified Trainers
Certified Trainers help organizations build capability through expert training, practical guidance, and hands-on learning.
KCS Certified Trainers provide Knowledge-Centered Success education and a path to KCS Practices Certification. The Consortium for Service Innovation is the only authorized certifying body for KCS.
The Benefits of Partnership
- Close collaboration with an independent, vendor-neutral think tank shaping the future of customer engagement
- Access to insight from our community of passionate practitioners and thought leaders
- Inclusion in our online directory of Solution Partners, Service Partners, and Certified Trainers, a trusted source for information about tools, learning, and consulting services
- Digital assets for your marketing materials and promotional activities
- The opportunity to sponsor Consortium-hosted and -promoted webinars, where you can share your customer success stories with our community of practitioners and the public
- Solution Partners who also hold Consortium Membership may participate in a Community of Practice for their solution, offering direct collaboration with Members who use the tools every day
- Opportunities for sponsorship and visibility at Consortium events, including our annual Service Innovation Summit
Questions? Contact support@serviceinnovation.org
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