- This event has passed.
Please find the recap, recording, and resources in KCS Program Design: Resource Planning, Adoption Waves, and ROI.
Designing and sustaining a healthy KCS program requires thoughtful decisions about how to allocate roles and resources.
In this session, we’ll explore KCS program design through the lens of all things countable!
- Part time vs. full time roles
- Time expectations for KPIs at various stages of adoption
- Wave sizes and timelines
- Ratios for key functions including Coaches, Knowledge Domain Analysis, and KCS Council
- Things we want to AVOID counting
This session will help KCS program leaders assess their current approach, validate assumptions, and strengthen their case for strategic investment. We’ll share examples and field-tested guidance so you can leave with greater clarity and confidence in your KCS program design.
This event will be recorded and shared with everyone who registers.
KCS and Intelligent Swarming are registered service marks of the Consortium for Service Innovation. By registering for this event, I am agreeing to abide by the Member Rules of Conduct and the Photo Policy.