Virtual Event
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Virtual Event
July 17, 2025 – 8:00 am – 9:00 am PDT
Heather Ausmus, KCS Program Manager at Twilio, describes their approach, including how building a cross-functional team of advocates strengthens adoption and support for KCS initiatives, while Team Mentors play a key role in collaboration, feedback, and sustained behavior change.
She’ll also touch on how recognizing and sharing small wins fosters momentum and encourages continuous improvement!
This is an encore presentation from Summit 2025 including updates since then.
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