- This event has passed.
KCS implementations have long balanced the dual goals of solving customer problems in real-time while capturing and improving knowledge for reuse to elevate customer service and support. Enter the AI revolution, which creates exciting opportunities to enhance these practices! By automating the creation, curation, delivery, and optimization of knowledge, AI introduces powerful new capabilities to support and accelerate KCS workflows – reducing friction and amplifying impact for both agents and customers.
This event will be recorded and shared.
KCS and Intelligent Swarming are registered service marks of the Consortium for Service Innovation. By registering for this event, I am agreeing to abide by the Member Rules of Conduct and the Photo Policy.