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Consortium Events
23 events found.
Events
Team Meeting: Connecting the Dots on Coaching
Virtual Event
Open to Consortium Members only. Help make the connection between coaching and organizational transformation.
Free
Member Summit 2023
Join us in person to explore innovative topics around Customer Engagement and hear from Members about their operational experiences. Space is limited, so register soon!
$2,295.00 – $2,995.00
KCS in Action Roundtables
Virtual Event
The event is open to the public. Join us for small group discussions facilitated by experienced practitioners.
Free
Member Summit Recap
Virtual Event
This event is open to the public. Join us for a summary of the 2023 Member Summit.
Free
Consortium Conversation: Empathy Mapping with Help from ChatGPT
Virtual Event
Open to Consortium Members only. Hear what (and how) we've identified shared gains, pains, and tasks across roles in the support organization.
Free
Team Meeting: AI and Automation for Customer Engagement
Virtual Event
Open to Consortium Members only. How can we provide information that customers would value, but don’t know to ask for?
Free
Consortium Conversation: Distilling the Adoption & Transformation Guide
Virtual Event
Open to Consortium Members only. An exploration of the "why" behind each of the pieces of the KCS v6 Adoption & Transformation Guide.
Free
KCS in Action: Change Management and KCS in a Digital First World
Virtual Event
Open to the Public. Alina Weber, Change Success Lead at F5 Networks, has a wealth of experience in Change Management and will share best practices.
Free
Consortium Conversation: Beyond Leadership
Virtual Event
Open to Consortium Members only. From Manager to Leader to ???: Transformation at F5.
Free
Team Meeting: Next-Gen Knowledge Sharing
Virtual Event
Open to Consortium Members only. Join us for an exploration of the future of knowledge delivery.
Free
KCS in Action: SAP’s Innovative Approach for Knowledge Article Scoring
Virtual Event
Open to the public. Hear from SAP expert on their Innovative Approach to Knowledge Article Scoring
Free
Delivering Knowledge in the Post-Search World of AI
Virtual Event
Open to the Public. Come hear from a KCS Aligned Vendor, xFind.ai to explore the new capabilities and concepts of AI in Customer Support
Free
KCS in Video – showing off a new resource!
Virtual Event
Open to Consortium Members only. Join us to learn what this working group accomplished and share your thoughts about incorporating videos into your KCS strategy.
Free
Updating the KCS Licensing Model
Virtual Event
Open to Consortium Members only. Hear how NetApp has adapted a KCS licensing model that accommodates internal and partner teams, and brainstorm improvements to the Practices Guide.
Free
Measuring Self-Service Success
Virtual Event
Open to the public. Join us for an expert presentation on good, better, and best practices for measuring self-service success.
Free
Updating the KCS Licensing Model (Part 2)
Virtual Event
Open to Consortium Members only. Hear how Ping Identity uses a KCS licensing model with just two roles, and brainstorm improvements to the Practices Guide.
Free
Consortium Conversation: Connected Data & Trusted Knowledge
Virtual Event
Open to Consortium Members only. A discussion about the fundamentals required to fulfill the promises of successful self-service and AI implementations.
Free
KCS Roundtables
Virtual Event
Open to the public. Join us for small group discussions facilitated by experienced practitioners.
Free
In Person: Knowledge-Sharing for Success
Open to Consortium Members only. Join us in Hannover to discuss challenges and opportunities of knowledge sharing in European organizations.
Free
KCS in Action: GenAI for KCS
Virtual Event
Open to the public. David Kay from DB Kay and Associates demonstrates over a dozen ways that GenAI can make KCS quicker and easier.
Free
KCS Beyond Support & Services
Virtual Event
Open to Consortium Members only. Hear how Members at Oracle are implementing KCS in a pre-sales environment.
Free
2023 Year in Review
Virtual Event
Open to the public. Join Consortium staff as they provide an overview of the 2023 work of the Members of the Consortium for Service Innovation.
Free