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Join Paula Boucher from Akamai for a discussion about the fundamentals required to fulfill the promises of successful self-service and AI implementations.
Conversations about shifting left to digital and self service and, more recently, AI-driven motions across your service delivery stack are filling our leaders with excitement and promises of a bright and infinitely scalable future. Go ahead and pick your low hanging fruit as soon as possible, but your richest opportunities for scale and transformation will elude you until you focus on some foundational capabilities. Let’s discuss what those are, how you get there and how you can talk about this with your leadership and teams.Paula Boucher, Akamai