Virtual Event
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Virtual Event
June 6 – 8:00 am – June 7 – 11:30 am PDT
June 6 & 7 from 8 am to 11:30 am Pacific
Save the date for an exploration of the future of knowledge delivery, including topics like:
- The Product + Support Knowledge relationship
- Has the article outlived its usefulness: does the current KCS article template support microcontent?
- What do we mean by in-product support? How are we currently delivering knowledge? What are the gaps and what’s coming next?
Agenda
Tuesday 6 June
8:00 am – Welcome & Introductions
8:45 am – What could a knowledge-sharing utopia look like?
9:30 am – Break
9:45 am – From Roadmaps to Reality: the Product/Support Knowledge Relationship with Bonnie Chase, Coveo
11:30 am – Adjourn
Wednesday 7 June
8:00 am – Welcome Back
8:15 am – What does “in-product support” look like in different contexts? What’s coming next?
9:30 am – Break
9:45 am – Has the article outlived its usefulness? Microcontent: does the current KCS article template support it?
11:30 am – Adjourn