Loading Events

Team Meeting: Next-Gen Knowledge Sharing

Virtual Event Virtual Event
  • This event has passed.
Virtual Event Virtual Event
June 6, 2023 8:00 am June 7, 2023 11:30 am PDT

June 6 & 7 from 8 am to 11:30 am Pacific

Save the date for an exploration of the future of knowledge delivery, including topics like:

  • The Product + Support Knowledge relationship
  • Has the article outlived its usefulness: does the current KCS article template support microcontent?
  • What do we mean by in-product support? How are we currently delivering knowledge? What are the gaps and what’s coming next?

Agenda

Tuesday 6 June

8:00 am – Welcome & Introductions
8:45 am – What could a knowledge-sharing utopia look like?
9:30 am – Break
9:45 am – From Roadmaps to Reality: the Product/Support Knowledge Relationship with Bonnie Chase, Coveo
11:30 am – Adjourn

Wednesday 7 June

8:00 am – Welcome Back
8:15 am – What does “in-product support” look like in different contexts? What’s coming next?
9:30 am – Break
9:45 am – Has the article outlived its usefulness? Microcontent: does the current KCS article template support it?
11:30 am – Adjourn

KCS is a registered service mark of the Consortium for Service Innovation. By registering for this event, I am agreeing to abide by the Member Rules of Conduct and the Photo Policy.