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Team Meeting: AI and Automation for Customer Engagement

Virtual Event Virtual Event
Virtual Event Virtual Event
April 25 8:00 am April 26 11:00 am PDT

April 25 & 26, 8:00 – 11:00 AM Pacific

We have lots of new AI and automation capabilities at our disposal; how can we best leverage them?

How can we provide information that customers would value, but don’t know to ask for? Join us to revisit and update the Predictive Customer Engagement model, which strives to answer this question.

Consortium Member

Open to Consortium Members only


Preliminary Agenda (all times Pacific)

Tue 25 April

8:00 am – Welcome & Introductions
8:45 am – History & Context of Predictive Customer Engagement
9:30 am – Break
9:45 am – Member Experience: thinking through the why
11:00 am – Adjourn

Wed 26 April

8:00 am – Welcome Back
8:15 am – Member Experience
9:15 am – Break
9:30 am – Group Discussion – what’s next? Dependencies? list of questions?
11:00 am -Adjourn

KCS is a registered service mark of the Consortium for Service Innovation. By registering for this event, I am agreeing to abide by the Member Rules of Conduct and the Photo Policy.