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April 25 & 26, 8:00 – 11:00 AM Pacific
We have lots of new AI and automation capabilities at our disposal; how can we best leverage them?
How can we provide information that customers would value, but don’t know to ask for? Join us to revisit and update the Predictive Customer Engagement model, which strives to answer this question.
Preliminary Agenda (all times Pacific)
Tue 25 April
8:00 am – Welcome & Introductions
8:45 am – History & Context of Predictive Customer Engagement
9:30 am – Break
9:45 am – Member Experience: What’s in production now?
11:00 am – Adjourn
Wed 26 April
8:00 am – Welcome Back
8:15 am – Member Experience: How should we approach use cases?
9:15 am – Break
9:30 am – What are the assumptions that these thoughts, ideas, and use cases challenge? What do we need to be prepared for?
11:00 am -Adjourn
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