April 25 & 26, 8:00 – 11:00 AM Pacific
We have lots of new AI and automation capabilities at our disposal; how can we best leverage them?
How can we provide information that customers would value, but don’t know to ask for? Join us to revisit and update the Predictive Customer Engagement model, which strives to answer this question.
Open to Consortium Members only
Preliminary Agenda (all times Pacific)
Tue 25 April
8:00 am – Welcome & Introductions
8:45 am – History & Context of Predictive Customer Engagement
9:30 am – Break
9:45 am – Member Experience: thinking through the why
11:00 am – Adjourn
Wed 26 April
8:00 am – Welcome Back
8:15 am – Member Experience
9:15 am – Break
9:30 am – Group Discussion – what’s next? Dependencies? list of questions?
11:00 am -Adjourn
KCS is a registered service mark of the Consortium for Service Innovation. By registering for this event, I am agreeing to abide by the Member Rules of Conduct and the Photo Policy.