Virtual Event
- This event has passed.
Virtual Event
October 19, 2023 – 8:00 am – 10:00 am PDT
The event is open to the public.
Join us for small group discussions facilitated by experienced practitioners.
Our popular KCS Roundtables is a discussion-based event on a variety of topics. This webinar will not be recorded.
When the call begins you will have the opportunity to select two 45-minute sessions facilitated by expert practitioners, on topics including:
- Getting started on your KCS journey – Jessica Wu, Alation
- Launching and sustaining a KCS coaching program – Dr. Beth Haggett, Thrive! with Dr. Beth and Sander van der Moolen, VisionWillow
- Maximizing KCS with an effective Knowledge Domain Analysis program – Dan Miller, Geotab
- Measuring success of your KCS implementation – Arnfinn Austefjord, Consortium
- Improving the effectiveness of the self-service experience and community experience – Christina Roosen, Akamai
Please note: this event will not be recorded.
Organizer
KCS and Intelligent Swarming are registered service marks of the Consortium for Service Innovation. By registering for this event, I am agreeing to abide by the Member Rules of Conduct and the Photo Policy.