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KCS Roundtables

Virtual Event Virtual Event
Virtual Event Virtual Event
October 19 8:00 am 10:00 am PDT

The event is open to the public.

Join us for small group discussions facilitated by experienced practitioners.

Our popular KCS Roundtables is a discussion-based event on a variety of topics.  This webinar will not be recorded.

When the call begins you will have the opportunity to select two 45-minute sessions facilitated by expert practitioners, on topics including:

  • Getting started on your KCS journey – Jessica Wu, Alation
  • Launching and sustaining a KCS coaching program – Dr. Beth Haggett, Thrive! with Dr. Beth and Sander van der Moolen, VisionWillow
  • Maximizing KCS with an effective Knowledge Domain Analysis program – Dan Miller, Geotab
  • Measuring success of your KCS implementation – Arnfinn Austefjord, Consortium
  • Improving the effectiveness of the self-service experience and community experience – Christina Roosen, Akamai



General Admission

Open to Public


KCS is a registered service mark of the Consortium for Service Innovation. By registering for this event, I am agreeing to abide by the Member Rules of Conduct(opens in new window) and the Photo Policy(opens in new window).