Consortium Conversation: Empathy Mapping with Help from ChatGPT

Brad Smith from Vector Business Navigation talks through the details of the empathy mapping session he facilitated at the Connecting the Dots on Coaching team meeting in February, and shares what he learned after using ChatGPT to look for shared gains, pains, and tasks across roles in the support organization.

You might have heard about the process at the Member Summit last month; come hear about the output!

KCS is a registered service mark of the Consortium for Service Innovation. By registering for this event, I am agreeing to abide by the Member Rules of Conduct and the Photo Policy.