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Measuring Self-Service Success

Virtual Event Virtual Event
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Virtual Event Virtual Event
September 21, 2023 8:00 am 9:00 am PDT
Improved customer success with self-service is a key benefit of a knowledge management program.

Join us for an expert presentation on good, better, and best approaches for measuring self-service success.

We will share the latest updates of a years-long initiative by Consortium Members, including public resources and a template to measure self-service success for your organization.


Christina Roosen 
Principal Business Systems Analyst, Akamai Technologies

Amy Dotson
Director of Digital Support, Smarsh

Arnfinn Austefjord
Chief Learning Officer, Consortium for Service Innovation

The event will be recorded and shared with all who register.

The Consortium is a not-for-profit think tank and Consortium Members generously share much of our intellectual property for public use under Creative Commons License.

KCS is a registered service mark of the Consortium for Service Innovation. By registering for this event, I am agreeing to abide by the Member Rules of Conduct(opens in new window) and the Photo Policy(opens in new window).