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Join us for an expert presentation on good, better, and best approaches for measuring self-service success.
We will share the latest updates of a years-long initiative by Consortium Members, including public resources and a template to measure self-service success for your organization.
Presenters
Christina Roosen
Principal Business Systems Analyst, Akamai Technologies
Amy Dotson
Director of Digital Support, Smarsh
Arnfinn Austefjord
Chief Learning Officer, Consortium for Service Innovation
The event will be recorded and shared with all who register.
The Consortium is a not-for-profit think tank and Consortium Members generously share much of our intellectual property for public use under Creative Commons License.
KCS is a registered service mark of the Consortium for Service Innovation. By registering for this event, I am agreeing to abide by the Member Rules of Conduct(opens in new window) and the Photo Policy(opens in new window).