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KCS in Action: Change Management and KCS in a Digital First World

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Virtual Event Virtual Event
May 11, 2023 8:00 am 9:00 am PDT
Change Management in a Digital First World: May 11, 2023

The industry is changing at an ever-growing pace. Change management applied to large projects or program initiatives delivers significant results. Whether it be new KCS, Digital Transformation, or new ways of working, transitioning from a hierarchy to an Intelligent Swarming model of support…all of us…are being asked to change.  

Alina Weber, a Change Management Consultant, has a wealth of experience in Change Management and will share the best practices she has learned over her career.

Leaders, People Managers, and Program Managers should attend this session to learn the following key takeaways:

  1. Change is hard; we all need a structure to help our people through complex technology and programs within our organizations.
  2. Knowledge sharing is a key component of change.
  3. Leaders need a change coach.

KCS is a registered service mark of the Consortium for Service Innovation. By registering for this event, I am agreeing to abide by the Member Rules of Conduct and the Photo Policy.