- This event has passed.

Is it time to expand and/or refine the KCS licensing model as it’s described in Technique 7.1 of the Practices Guide?
Hear how Ryan Mathews, Padma Prasad, and Andy Kiendl of NetApp adapted a KCS licensing model that accommodates both internal and partner support teams.
Bring your questions, observations, and pain points about the current documentation so we can start the process of making it better, and be sure to register for part 2 of this conversation on September 26!
KCS and Intelligent Swarming are registered service marks of the Consortium for Service Innovation. By registering for this event, I am agreeing to abide by the Member Rules of Conduct and the Photo Policy.
