Loading Events

Updating the KCS Licensing Model

Virtual Event Virtual Event
  • This event has passed.
Virtual Event Virtual Event
August 29, 2023 8:00 am 9:00 am PDT
NetApp presents a Consortium Conversation on Updating the KCS Licensing Model

Is it time to expand and/or refine the KCS licensing model as it’s described in Technique 7.1 of the Practices Guide?

Hear how Ryan Mathews, Padma Prasad, and Andy Kiendl of NetApp adapted a KCS licensing model that accommodates both internal and partner support teams.

Bring your questions, observations, and pain points about the current documentation so we can start the process of making it better, and be sure to register for part 2 of this conversation on September 26!

KCS is a registered service mark of the Consortium for Service Innovation. By registering for this event, I am agreeing to abide by the Member Rules of Conduct and the Photo Policy.