Support Knowledge in a Post-Search world

Following a number of technological leaps, chief among them the development of generative AI language models, the basic concepts of Support Knowledge, and the relationship between the way we create and use knowledge, are changing.

Sariel Moshe from xFind.ai will explore the new capabilities and concepts AI is introducing into the Customer Support workflow, and how it will affect the way Support Leaders structure and focus the efforts of our teams.

xFind.ai is one our our newest KCS Aligned Vendors

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