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In Person: Knowledge-Sharing for Success

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November 1, 2023 9:00 am November 2, 2023 4:00 pm CET
Knowledge Sharing for Success: in person meeting.

Join us in person for conversations including:

  • How do I know if I’m “doing KCS” in smaller or non-traditional settings? Explore work Members have done around the non-negotiables of KCS, and discuss various approaches.  
  • Cross-cultural KCS: what are the considerations and how do we address them?
  • Attending to the Evolve Loop: Launching a KDA Program after 15 years of KCS

The meeting agenda offers time for Open Space discussions where participants can discuss the unique challenges and opportunities that European organizations face.


pro accessio – Hannover

Sutelstr. 71
Hannover, 30659 Germany

KCS is a registered service mark of the Consortium for Service Innovation. By registering for this event, I am agreeing to abide by the Member Rules of Conduct and the Photo Policy.


Wednesday 1 November: 09:00-16:00

  • 09:00 Welcome and Introductions – Kelly Murray, Consortium
  • 10:00   Break
  • 10:15    Setting the Context: an Update on the Consortium’s Work – Matt Seaman, Consortium
  • 11:00    Distilling the KCS Practices and Phases of Adoption – Kelly Murray, Consortium
  • 12:00    Lunch (brought in)
  • 13:00    KCS Adoption at proALPHA – Nicole Quarti, proALPHA
  • 14:00  Break    
  • 14:15    KCS with No Staff, No Time, No Funding, and Bad Tools – Kai Altenfelder and Tamara Amlung, pro accessio
  • 15:00    Cross-cultural KCS: thinking about the differences required for success – both intra-European and US/EU – group discussion
  • 16:00    Adjourn

Thursday 2 November: 09:00-16:00

  • 09:00   Open Space Setup – Matt Seaman, Consortium
    Open Space is a facilitation technique that capitalizes on the collective experience and interests of those present.  It is a very effective method for problem-solving or defining opportunities when the outcome is not known. 
  • 09:30 Open Space Session I    
  • 10:15    Break
  • 10:30 Open Space Session II    
  • 11:15    Open Space Debrief
  • 12:00   Lunch (out)
  • 13:30 Attending to the Evolve Loop: Launching a KDA Program – Mark Churchill, Rockwell
  • 14:15    Break
  • 14:30   Leveraging What We’ve Learned: Knowledge Domain Analysis and Beyond – group discussion
  • 15:15    Summary and Wrap Up
  • 16:00  Adjourn


Getting to the office (please note there is very little parking available):

  • From the Hannover Airport Langenhagen (HAJ) (map)
    • Public transport: Take the train S5 to main station, then change to tram lines U3 | 7 | 9 to
      Noltemeyerbrücke (ca. 45min), 150m walking distance to the office.
    • Take a taxi, ca. 12km, 15-20min.
  • From the Hannover main train station
    • Public transport: Take tram lines U3 | 7 | 9 to Noltemeyerbrücke (11min), 150m walking distance to the office.
    • Take a taxi (Exit „Rundestraße“), ca. 6.5 km, 12-20min
  • More transportation options including directions by car.