Join forward-thinking practitioners and leaders at the Annual Summit: a three-day, in person gathering where we'll explore the convergence of knowledge, people, and AI.
Open to the public. Hear how organizations are embedding training into their employee experiences—enhancing onboarding, upskilling, and overall team success.
Open to the public. Hear about FCMA's ongoing success with KCS, including the importance of change management, coaching, and focusing on demand-driven content.
Open to the public. A look back on the one year anniversary of the KCS launch at Ping Identity, including successes, challenges, and what comes next.
Open to the public. Join Consortium staff for an overview of the recent work of the Members of the Consortium for Service Innovation.
Open to the public. KCS Transformation Series: Let's talk continuous improvement.
Open to the public. Hear how F5 used Coveo's AI-powered solutions to boost their self-service success in this KCS Vendor Series presentation.
Open to Consortium Members only. Madison Hoffman at Zendesk offers a look at what remote teams need to be successful.
In person for Consortium Members only. Join us in Barcelona to hear how KCS and collaboration practices allow for healthy and successful automation and AI implementations.
Open to Consortium Members only. Let's discuss how we sometimes accidentally let internal operations negatively affect customer experience.
Open to Consortium Members only. Bring your questions about and experience with KCS in outsourced environments.
Open to Consortium Members only. An in-depth look at the latest resources for Consortium Members.
Open to the public. KCS Transformation Series: Let's talk measures and Evolve Loop activities.
Open to Consortium Members only. Catch up on the latest guidance from Consortium Members and help shape the next iteration of a popular resource!
Open to the public. Taking a thoughtful approach to AI (in its many forms) for knowledge management and beyond.
Open to Consortium Members only. Automation for the Program Management aspects of KCS.
Open to Consortium Members only. Hear how Autodesk has implemented Intelligent Swarming.
Open to Consortium Members only. Bring your questions and hear what fellow Members have been up to.
Open to Consortium Members only. Let's explore a scalable and sustainable model to carry us forward through many types of technology changes!
Join us for a KCS Verified Vendor presentation from RightAnswers! Lana Kosnik and Alex Baker will highlight the importance of a solid coaching program for sustained success in a KCS environment. They will showcase:
Open to the Public. KCS Transformation Series - Join us to discuss making Waves!
Open to the public. As a relentlessly resourceful support leader, Neal Travis was determined to enable his team to incorporate KCS practices with their existing tools.
Open to Consortium Members only. Help us help you help more Members!
Open to Consortium Members only. Hear how Calix is approaching a KCS implementation with their engineering team.
Open to the public. Join us for a summary of the 2024 Member Summit.
Open to Members and non-Members. Explore the intersection of empathy and AI-assisted knowledge sharing.
Open to the public. Join your fellow KCS enthusiasts to set yourself up for success and make KCS work best for your organization!
Open to Consortium Members only. Let's define what a culture of coaching might look like, and explore implications for adaptive organizations.
Open to the public. Learn essential skills and team strategies for bots and AI from experts at Zendesk.
Open to the Public. A discussion and preview of AI-powered content creation and visualizations.
Join us for an expert presentation on good, better, and best approaches for measuring Community success.
Open to the public. GenAI is unlocking new opportunities to ensure quality content in both the Solve and the Evolve Loop.
Open to Consortium Members only. Save the date for an exploration of the intersection of machine learning, large language models, artificial intelligence, and Knowledge-Centered Service.
Open to the public. Join Consortium staff as they provide an overview of the 2023 work of the Members of the Consortium for Service Innovation.
Open to Consortium Members only. Hear how Members at Oracle are implementing KCS in a pre-sales environment.
Open to the public. David Kay from DB Kay and Associates demonstrates over a dozen ways that GenAI can make KCS quicker and easier.
Open to Consortium Members only. Join us in Hannover to discuss challenges and opportunities of knowledge sharing in European organizations.
Open to the public. Join us for small group discussions facilitated by experienced practitioners.
Open to Consortium Members only. A discussion about the fundamentals required to fulfill the promises of successful self-service and AI implementations.